[Gearbest] Webcare

FOK!forum / The China Shop / [Gearbest] Webcare

Gearbest	zondag 6 september 2015 @ 10:19
	GearBest.com- The Best Gear, Gadgets and Novelties, Free Shipping Worldwide Hello fok.nl Friends, I'm Sam from Gearbest. I'm here to help you find the best, affordable smartphones in the market! We will post our best hot deals and giveaways and other activities here, hope you can enjoy. And we also want to hear from you! If you have any suggestion for a better customer experience, this is your place. Gearbest is offering a very attractive price mainly electronic products(fun and cool) especially cell phones for free shipping worldwide. GearBest is more than just a shopping site, it's designed for gadget lovers by gadget lovers. We have a passion for all kinds of tech from retro style to the absolute cutting edge. Our mission At GearBest, our company vision is simple: to become the premier online electronics seller by providing an unparalleled selection of the very best gadgets, an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectations. For us, the customer is always king. Our total commitment to customers empowers us to work closely together with every customer. When you buy from us, the sale is not complete when we ship your order, it is complete when you are totally satisfied. Can you trust GearBest? GearBest holds its own inventory in secure state of the art warehouse facilities, we adhere to exceptional quality control processes and operate an extensive Customer Support Center offering multiple service channels. Our professional servers and website are security scanned, authenticated and fully verified by McAfee Secure™ from Symantec™ on a daily basis to protect you online. Click on the official McAfee trustmark to learn more. You can learn more on our Secure Shopping page. Shop with confidence at GearBest. -------------------------------------------------------------------- The goal of this topic is to collect your suggestions and products request for Gearbest, trying to keep you updated of the new products and answering your questions about them, trying to solve the problems you might encounter with the Customer Service, etc. -------------------------------------------------------------------- EU warehouse We GearBest opened EU Warehouse on May and have got many supports from you. The EU Warehouse is very welcomed as it could provide the fastest delivery and lowest price, and of course, the most concerning customs duty, it can be saved a lot. No tax, Fast delivery. So I hope that with this topic I can improve the communication of Gearbest with the fok.nl community. More info about gearbest you can click here :http://www.gearbest.com/ Have fun, My Friends. Sam [ Bericht 97% gewijzigd door rene90 op 10-09-2015 10:23:51 ]
alwaysonhold	dinsdag 8 september 2015 @ 09:47
	I am planning to buy an Sjcam sj4000 wifi on your site. Do you have a nice discount code for 10% off? Please pm me!!
EugeneKrabs	dinsdag 8 september 2015 @ 10:20
	quote: Op dinsdag 8 september 2015 09:47 schreef alwaysonhold het volgende: I am planning to buy an Sjcam sj4000 wifi on your site. Do you have a nice discount code for 10% off? Please pm me!! Have you tried this one from the 'Chinese Webshops' thread? SPOILER Gearbest \| 10% \| Coupon \| 'GBCCN' (niet geldig op special offer, vip, gadget price)
alwaysonhold	dinsdag 8 september 2015 @ 10:50
	quote: Op dinsdag 8 september 2015 10:20 schreef EugeneKrabs het volgende: [..] Have you tried this one from the 'Chinese Webshops' thread? SPOILER Gearbest \| 10% \| Coupon \| 'GBCCN' (niet geldig op special offer, vip, gadget price) werkt helaas niet
Gearbest	dinsdag 8 september 2015 @ 10:57
	quote: Op dinsdag 8 september 2015 09:47 schreef alwaysonhold het volgende: I am planning to buy an Sjcam sj4000 wifi on your site. Do you have a nice discount code for 10% off? Please pm me!! Hi, sorry ,this is the lowest price http://www.gearbest.com/action-cameras/pp_230849.html
alwaysonhold	dinsdag 8 september 2015 @ 11:52
	quote: Op dinsdag 8 september 2015 10:57 schreef Gearbest het volgende: [..] Hi, sorry ,this is the lowest price http://www.gearbest.com/action-cameras/pp_230849.html Ok
N22	woensdag 9 september 2015 @ 21:21
	I have a question regarding the Xiaomi Redmi Note 2. Is "Local standard shipping" really the only available shipping method? I'd rather pay some extra for faster shipping, preferably by a well known courier, and especially for tracking of the parcel. My compliments to you for the price at which you are offering the Xiaomi Redmi Note 2 [ Bericht 0% gewijzigd door N22 op 09-09-2015 21:34:26 ]
Miniem	woensdag 9 september 2015 @ 23:04
	Hi Gearbest, When does the Xiaomi Redmi Note 2 restock in the EU warehouse?
Qunix	donderdag 10 september 2015 @ 01:20
	Hello Gearbest, I have the same question but for a different product. When is "YQ8007" instock in the EU warehouse? (sku: 136185501) Do you know if you will sell the next version, "YQ8008" in your webshop? Thank you.
Gearbest	donderdag 10 september 2015 @ 08:12
	quote: Op woensdag 9 september 2015 21:21 schreef N22 het volgende: I have a question regarding the Xiaomi Redmi Note 2. Is "Local standard shipping" really the only available shipping method? [ afbeelding ]I'd rather pay some extra for faster shipping, preferably by a well known courier, and especially for tracking of the parcel. My compliments to you for the price at which you are offering the Xiaomi Redmi Note 2 Hi, thanks for your support , there are some coupon for the xiaomi redmi note 2 16GB coupon:GloudsGB16 $159.99 32GB coupon:GloudsGB32 $179.99 Because the xiaomi redmi note 2 is in HK warehouse , so you only can choose the Local standard shipping , but don't worry about that , we will choose a best way to ship it.
Gearbest	donderdag 10 september 2015 @ 08:13
	quote: Op woensdag 9 september 2015 23:04 schreef Miniem het volgende: Hi Gearbest, When does the Xiaomi Redmi Note 2 restock in the EU warehouse? Hi, sorry , not sure that ,but you can order it now in the HK warehouse ,it's also faster. here are some coupon for the phone 16GB coupon:GloudsGB16 $159.99 32GB coupon:GloudsGB32 $179.99 http://www.gearbest.com/cell-phones/pp_229218.html?wid=4 Hope you will like it . thanks
Gearbest	donderdag 10 september 2015 @ 08:16
	quote: Op donderdag 10 september 2015 01:20 schreef Qunix het volgende: Hello Gearbest, I have the same question but for a different product. When is "YQ8007" instock in the EU warehouse? (sku: 136185501) Do you know if you will sell the next version, "YQ8008" in your webshop? Thank you. Hi, Sorry, we are trying to add more product into the EU warehouse , but you can order it now , it's in stock ,you will get it soon . http://www.gearbest.com/cycling-gear/pp_204210.html Thanks Sam
Miniem	donderdag 10 september 2015 @ 09:56
	quote: Op donderdag 10 september 2015 08:13 schreef Gearbest het volgende: [..] Hi, sorry , not sure that ,but you can order it now in the HK warehouse ,it's also faster. here are some coupon for the phone 16GB coupon:GloudsGB16 $159.99 32GB coupon:GloudsGB32 $179.99 http://www.gearbest.com/cell-phones/pp_229218.html?wid=4 Hope you will like it . thanks Sorry, I mean the Xiaomi Redmi Pro 2. When is that in stock @ the EU warehouse?
Gearbest	donderdag 10 september 2015 @ 10:11
	quote: Op donderdag 10 september 2015 09:56 schreef Miniem het volgende: [..] Sorry, I mean the Xiaomi Redmi Pro 2. When is that in stock @ the EU warehouse? It's in EU warehouse now http://www.gearbest.com/cell-phones/pp_204058.html
Thierry92	donderdag 10 september 2015 @ 11:46
	When do you get new stock of the Elephant P8000 Champagne? I ordered it on september 2 and it still isn't shipped. Thanks.
Miniem	donderdag 10 september 2015 @ 12:24
	quote: Op donderdag 10 september 2015 10:11 schreef Gearbest het volgende: [..] It's in EU warehouse now http://www.gearbest.com/cell-phones/pp_204058.html Do you have a coupon for me?
Gearbest	donderdag 10 september 2015 @ 12:41
	quote: Op donderdag 10 september 2015 12:24 schreef Miniem het volgende: [..] Do you have a coupon for me? Sorry, there is no coupon for this one
Gearbest	donderdag 10 september 2015 @ 12:42
	quote: Op donderdag 10 september 2015 11:46 schreef Thierry92 het volgende: When do you get new stock of the Elephant P8000 Champagne? I ordered it on september 2 and it still isn't shipped. Thanks. Can you tell me your order code ?
Miniem	donderdag 10 september 2015 @ 13:21
	quote: Op donderdag 10 september 2015 12:41 schreef Gearbest het volgende: [..] Sorry, there is no coupon for this one Oke, thnx. I ordered it, hope it will ship soon
Qunix	donderdag 10 september 2015 @ 14:35
	quote: Op donderdag 10 september 2015 08:16 schreef Gearbest het volgende: [..] Hi, Sorry, we are trying to add more product into the EU warehouse , but you can order it now , it's in stock ,you will get it soon . http://www.gearbest.com/cycling-gear/pp_204210.html Thanks Sam Thank you for the answer. I will wait until it is in stock in an EU warehouse. The import costs (+50.11%) will be too much if I order it from a China warehouse.
Thierry92	donderdag 10 september 2015 @ 15:22
	quote: Op donderdag 10 september 2015 12:42 schreef Gearbest het volgende: [..] Can you tell me your order code ? I have DMed my order number.
N22	donderdag 10 september 2015 @ 23:03
	quote: Op donderdag 10 september 2015 08:12 schreef Gearbest het volgende: [..] Hi, thanks for your support , there are some coupon for the xiaomi redmi note 2 16GB coupon:GloudsGB16 $159.99 32GB coupon:GloudsGB32 $179.99 Because the xiaomi redmi note 2 is in HK warehouse , so you only can choose the Local standard shipping , but don't worry about that , we will choose a best way to ship it. Thank you for your answer and the coupon. I just placed my order for the Xiaomi Redmi Note 2
Gearbest	vrijdag 11 september 2015 @ 07:32
	quote: Op donderdag 10 september 2015 15:22 schreef Thierry92 het volgende: [..] I have DMed my order number. I see, the Elephone P8000 is not is stock now , it will be in stock around 9.20, then we will ship it asap. Have a nice day! Sam
Gearbest	vrijdag 11 september 2015 @ 07:32
	quote: Op donderdag 10 september 2015 23:03 schreef N22 het volgende: [..] Thank you for your answer and the coupon. I just placed my order for the Xiaomi Redmi Note 2 You are welcome
Gearbest	vrijdag 11 september 2015 @ 07:34
	quote: Op donderdag 10 september 2015 14:35 schreef Qunix het volgende: [..] Thank you for the answer. I will wait until it is in stock in an EU warehouse. The import costs (+50.11%) will be too much if I order it from a China warehouse. Hi, if you want , we would declare the price , or make it as a gift http://www.gearbest.com/cycling-gear/pp_204210.html [ Bericht 1% gewijzigd door rene90 op 14-09-2015 23:57:38 ]
Fasroslis	vrijdag 11 september 2015 @ 12:22
	Why can we select a postal service if you're using another service than selected. I've the impression that chances of customs are really low with Hungary Post (to Belgium), so that's what I selected for order W1508200740185662 but you have sent it with SINGPOST (which isn't even an option) and it's probably in customs now since it's already more than 1 day in the office of exchange. 09/09/2015 19:50 Arrival at international office of exchange BEBRUA so I'm really not happy you used another postal service without even inquiring. Same happened with order W1503180125225871 (at that time you couldn't select a courier, but I added a message telling not to use POSTNL and preferably HUNGPOST) which you sent with POSTNL (which almost always passes through customs (going to Belgium).
Gearbest	maandag 14 september 2015 @ 12:57
	quote: Op vrijdag 11 september 2015 12:22 schreef Fasroslis het volgende: Why can we select a postal service if you're using another service than selected. I've the impression that chances of customs are really low with Hungary Post (to Belgium), so that's what I selected for order W1508200740185662 but you have sent it with SINGPOST (which isn't even an option) and it's probably in customs now since it's already more than 1 day in the office of exchange. 09/09/2015 19:50 Arrival at international office of exchange BEBRUA so I'm really not happy you used another postal service without even inquiring. Same happened with order W1503180125225871 (at that time you couldn't select a courier, but I added a message telling not to use POSTNL and preferably HUNGPOST) which you sent with POSTNL (which almost always passes through customs (going to Belgium). Thanks for your feedback, and there are something we can't control, so we will choose a best way to ship it .
Fasroslis	maandag 14 september 2015 @ 14:08
	quote: Op maandag 14 september 2015 12:57 schreef Gearbest het volgende: [..] Thanks for your feedback, and there are something we can't control, so we will choose a best way to ship it . But you could at least inform the customer that the selected item could not be shipped with the selected method. I hope you will do this in the future.
YebCar	maandag 14 september 2015 @ 15:14
	Dear Gearbest: is your customer service livechat team working alone? I've waited for 3 hours and still 35 people waiting in line. Finally being helped....after 4,5 hours :S en no notification sound for the chat when its ur turn. [ Bericht 16% gewijzigd door YebCar op 14-09-2015 22:24:42 ]
Puntje013	maandag 14 september 2015 @ 22:01
	Hello gearbest, I have won a $15 coupon from the giveaway, but when I have some items in my cart with a total of 14,57 and i use the coupon I still need to pay $3,82 because the coupon says: Coupon code can only be used with one piece price, it can not be used with vip price, special offer, group deal at the same time.
robinjoo1	maandag 14 september 2015 @ 23:39
	Gearbest when will you add iDeal ??
Gearbest	dinsdag 15 september 2015 @ 02:45
	quote: Op maandag 14 september 2015 14:08 schreef Fasroslis het volgende: [..] But you could at least inform the customer that the selected item could not be shipped with the selected method. I hope you will do this in the future. Yeah, we will become better and better.
Gearbest	dinsdag 15 september 2015 @ 02:47
	quote: Op maandag 14 september 2015 15:14 schreef YebCar het volgende: Dear Gearbest: is your customer service livechat team working alone? I've waited for 3 hours and still 35 people waiting in line. Finally being helped....after 4,5 hours :S en no notification sound for the chat when its ur turn. Hi, Sorry for that , the customer service is very busy every day. you know there are many problem need to solve. any question you can tell me at here ,i will try my best to help you . Thanks Sam
Gearbest	dinsdag 15 september 2015 @ 02:47
	quote: Op maandag 14 september 2015 22:01 schreef Puntje013 het volgende: Hello gearbest, I have won a $15 coupon from the giveaway, but when I have some items in my cart with a total of 14,57 and i use the coupon I still need to pay $3,82 because the coupon says: Coupon code can only be used with one piece price, it can not be used with vip price, special offer, group deal at the same time. Yeah, sorry for that ,you can choose some other product.
Gearbest	dinsdag 15 september 2015 @ 02:48
	quote: Op maandag 14 september 2015 23:39 schreef robinjoo1 het volgende: Gearbest when will you add iDeal ?? iDeal?? what you mean ?
RobertNL	dinsdag 15 september 2015 @ 05:19
	quote: Op dinsdag 15 september 2015 02:48 schreef Gearbest het volgende: [..] iDeal?? what you mean ? It's a payment method here in the Netherlands to pay online. Some other Webshops did add this method of payment already. More information: https://www.ideal.nl/en/payer/
Gearbest	dinsdag 15 september 2015 @ 05:23
	quote: Op dinsdag 15 september 2015 05:19 schreef RobertNL het volgende: [..] It's a payment method here in the Netherlands to pay online. Some other Webshops did add this method of payment already. More information: https://www.ideal.nl/en/payer/ Ok,i see ,thanks ,we are trying to add more payment method.
RobertNL	dinsdag 15 september 2015 @ 05:25
	quote: Op maandag 14 september 2015 23:39 schreef robinjoo1 het volgende: Gearbest when will you add iDeal ?? Until the shop offers ideal you might want to use PayPal. You can put money on your PayPal via ideal.
Gearbest	dinsdag 15 september 2015 @ 10:31
	quote: Op dinsdag 15 september 2015 05:25 schreef RobertNL het volgende: [..] Until the shop offers ideal you might want to use PayPal. You can put money on your PayPal via ideal. haha,understand now , thank you so much
Miniem	dinsdag 15 september 2015 @ 14:10
	Gearbest, I cant track my phone. Order is W1509100411226518
Gearbest	woensdag 16 september 2015 @ 04:14
	quote: Op dinsdag 15 september 2015 14:10 schreef Miniem het volgende: Gearbest, I cant track my phone. Order is W1509100411226518 This is your tacking code:05165003363544 and you can check that at here:http://www.17track.net/en/ Choose the Oneworld Hope can help you. Thanks Sam
Miniem	woensdag 16 september 2015 @ 08:24
	quote: Op woensdag 16 september 2015 04:14 schreef Gearbest het volgende: [..] This is your tacking code:05165003363544 and you can check that at here:http://www.17track.net/en/ Choose the Oneworld Hope can help you. Thanks Sam I know, but it says unable to track.
Gearbest	woensdag 16 september 2015 @ 08:41
	quote: Op woensdag 16 september 2015 08:24 schreef Miniem het volgende: [..] I know, but it says unable to track. Try it again. http://www.17track.net/en(...)?nums=05165003363544 you see , i can track
Miniem	woensdag 16 september 2015 @ 08:51
	quote: Op woensdag 16 september 2015 08:41 schreef Gearbest het volgende: [..] Try it again. http://www.17track.net/en(...)?nums=05165003363544 you see , i can track Thank you!
Gearbest	woensdag 16 september 2015 @ 11:27
	quote: Op woensdag 16 september 2015 08:51 schreef Miniem het volgende: [..] Thank you! welcome
Michael-H	donderdag 17 september 2015 @ 17:16
	Hi Gearbest! I ordered the Cube i10 on september 11th during the Windows 10 flash sale, but it looks like the order is still processing (W1509110300211130). Can you tell me if the tablet is in stock?
Gearbest	vrijdag 18 september 2015 @ 07:32
	quote: Op donderdag 17 september 2015 17:16 schreef Michael-H het volgende: Hi Gearbest! I ordered the Cube i10 on september 11th during the Windows 10 flash sale, but it looks like the order is still processing (W1509110300211130). Can you tell me if the tablet is in stock? Hi, Sorry, the tablet is sitill out of stock now ,but will be in stock soon ,then we will ship your order at first time. Thanks for your support Sam
Gearbest	vrijdag 18 september 2015 @ 08:10
	quote: Op donderdag 17 september 2015 17:16 schreef Michael-H het volgende: Hi Gearbest! I ordered the Cube i10 on september 11th during the Windows 10 flash sale, but it looks like the order is still processing (W1509110300211130). Can you tell me if the tablet is in stock? Hi, about next week it will be in stock. thanks
N22	vrijdag 18 september 2015 @ 09:11
	Will Gearbest be selling more Xiaomi Redmi Note 2 accessories in the near future? I see you are currently only offering a leather folding/flipover case and a glass screenprotector (I am glad you are offering the latter). I would like to see more cases/pouches available, even a simple leather pouch to put my ordered Redmi Note 2 in would suffice. If possible, I would also like to see an aluminium bumperframe made available.
Gearbest	vrijdag 18 september 2015 @ 09:31
	quote: Op vrijdag 18 september 2015 09:11 schreef N22 het volgende: Will Gearbest be selling more Xiaomi Redmi Note 2 accessories in the near future? I see you are currently only offering a leather folding/flipover case and a glass screenprotector (I am glad you are offering the latter). I would like to see more cases/pouches available, even a simple leather pouch to put my ordered Redmi Note 2 in would suffice. If possible, I would also like to see an aluminium bumperframe made available. Thanks for your suggestion. We will add more accessories of xiaomi redmi note 2 , but not sure when. if we have i will inform you . Have a nice day! Sam
Gearbest	vrijdag 18 september 2015 @ 09:35
	Hot Cell Phone Deals of GearBest, all of these are in stock. Today's hot cell phone deals of GearBest, all of these are In Stock. ONE PLUS TWO (CHINA&EU Stock) Promo code: PLUSTGB Price: $423.89 (Only 10PCS) URL:http://www.gearbest.com/oneplus-two-_gear/ ZTE Nubia Z7 (CHINA&EU Stock) Promo code: NubiaSAM Price: $287.89 (Only 20PCS) URL:http://www.gearbest.com/cell-phones/pp_228250.html Infocus M810T Promo code: M810TGB Price: $146.89 (Only 20PCS) URL:http://www.gearbest.com/cell-phones/pp_231925.html innos D6000 4G Smartphone Promo code: D6000 Price: $235.99 (Only 20PCS) URL:http://www.gearbest.com/cell-phones/pp_226294.html
Klokov	vrijdag 18 september 2015 @ 22:55
	Hello Gearbest, I want to purchase the following product: http://www.gearbest.com/smart-home/pp_197251.html?wid=3 When I try to use one of the $5 dollar coupons I got from registering the price increases. How is this possible? SPOILER Product costs $58,58 When I apply a coupon the price increases to $72,64 [ Bericht 33% gewijzigd door Klokov op 18-09-2015 23:05:32 ]
piglet	zaterdag 19 september 2015 @ 21:34
	Hello Gearbest, I ordered the Chuwi Vi10 tablet from the EU warehouse and it arrived very quickly. The tablet is working great, but I seem to have one problem. The speaker on the right of the tablet is vibrating so much, that the audio from the tablet is terrible. If you turn up the sound it is so bad it hurts my ears. Because I have seen a few reviews on YouTube that don't mention this problem and don't seem to have the buzzing tinny noise from the speakers, I think it might just be this tablet. Can you help me solve this? Thank you very much!
Gearbest	maandag 21 september 2015 @ 03:21
	quote: Op vrijdag 18 september 2015 22:55 schreef Klokov het volgende: Hello Gearbest, I want to purchase the following product: http://www.gearbest.com/smart-home/pp_197251.html?wid=3 When I try to use one of the $5 dollar coupons I got from registering the price increases. How is this possible? SPOILER Product costs $58,58 When I apply a coupon the price increases to $72,64 [ afbeelding ] Can you PM your counpon to me? i will help you check that
Gearbest	maandag 21 september 2015 @ 03:23
	quote: Op zaterdag 19 september 2015 21:34 schreef piglet het volgende: Hello Gearbest, I ordered the Chuwi Vi10 tablet from the EU warehouse and it arrived very quickly. The tablet is working great, but I seem to have one problem. The speaker on the right of the tablet is vibrating so much, that the audio from the tablet is terrible. If you turn up the sound it is so bad it hurts my ears. Because I have seen a few reviews on YouTube that don't mention this problem and don't seem to have the buzzing tinny noise from the speakers, I think it might just be this tablet. Can you help me solve this? Thank you very much! Hi, Sorry to hear that, can you tell me your order code ?I will help you contact the customer service.
Gearbest	maandag 21 september 2015 @ 03:26
	quote: Op vrijdag 18 september 2015 22:55 schreef Klokov het volgende: Hello Gearbest, I want to purchase the following product: http://www.gearbest.com/smart-home/pp_197251.html?wid=3 When I try to use one of the $5 dollar coupons I got from registering the price increases. How is this possible? SPOILER Product costs $58,58 When I apply a coupon the price increases to $72,64 [ afbeelding ] Hi, Maybe there is something wrong with the coupon. can you send PM to me your coupon, then i will help you check that . Have a nice day! Sam
piglet	maandag 21 september 2015 @ 07:19
	quote: Op maandag 21 september 2015 03:23 schreef Gearbest het volgende: [..] Hi, Sorry to hear that, can you tell me your order code ?I will help you contact the customer service. Hi Sam, My order code is WW1509101336236388. Thank you very much for your help.
Gearbest	maandag 21 september 2015 @ 07:29
	quote: Op maandag 21 september 2015 07:19 schreef piglet het volgende: [..] Hi Sam, My order code is WW1509101336236388. Thank you very much for your help. Welcome ,I have talked with my colleague about your problem , you can contact our customer service, They will help you.
Klokov	maandag 21 september 2015 @ 07:51
	quote: Op maandag 21 september 2015 03:26 schreef Gearbest het volgende: [..] Hi, Maybe there is something wrong with the coupon. can you send PM to me your coupon, then i will help you check that . Have a nice day! Sam It is one of the 10 coupons you get when you register. I have tried several of them but all of them give the same result.
Gearbest	maandag 21 september 2015 @ 08:44
	quote: Op maandag 21 september 2015 07:51 schreef Klokov het volgende: [..] It is one of the 10 coupons you get when you register. I have tried several of them but all of them give the same result. Ok, i see , because the product you want is discounted. the coupon you get is not for all of product. Sorry
Thierry92	maandag 21 september 2015 @ 12:42
	Hi Sam, You said me Elephone p8000 champagne would get shipped today 21-09. Is it getting shipped today or when does it gets shipped?
Gearbest	maandag 21 september 2015 @ 13:08
	quote: Op maandag 21 september 2015 12:42 schreef Thierry92 het volgende: Hi Sam, You said me Elephone p8000 champagne would get shipped today 21-09. Is it getting shipped today or when does it gets shipped? Can you tell me your order code?
Thierry92	maandag 21 september 2015 @ 13:51
	quote: Op maandag 21 september 2015 13:08 schreef Gearbest het volgende: [..] Can you tell me your order code? That is: WW1509012116456064
Tjacka	maandag 21 september 2015 @ 14:42
	Can i cancel this order? WW1509091156564003
dimmak	maandag 21 september 2015 @ 15:01
	I ordered 14 Sept. a TV box from the EU warehouse and it still hasn't shipped. Is there something wrong? Order No.: WWP1509140159512524
Gearbest	dinsdag 22 september 2015 @ 02:52
	quote: Op maandag 21 september 2015 13:51 schreef Thierry92 het volgende: [..] That is: WW1509012116456064 Hi, The phone is in stock now, but we need check something , ensure that the customer will get the perfect phones. It will be shipped soon, i will inform you at the first time. Have a nice day! Sam
Gearbest	dinsdag 22 september 2015 @ 02:54
	quote: Op maandag 21 september 2015 14:42 schreef Tjacka het volgende: Can i cancel this order? WW1509091156564003 Hi, The white is in stock, if you want , i can help you change it into white. and ship it asap. the black will be in stock soon.you can tell me your opinions. Have a nice day! Sam
Gearbest	dinsdag 22 september 2015 @ 03:24
	quote: Op maandag 21 september 2015 15:01 schreef dimmak het volgende: I ordered 14 Sept. a TV box from the EU warehouse and it still hasn't shipped. Is there something wrong? Order No.: WWP1509140159512524 Hi, I have checked that, We haven't got the money from Paypal. when we get the it, will ship your order soon. Thanks Sam
Tjacka	dinsdag 22 september 2015 @ 22:27
	quote: Op dinsdag 22 september 2015 02:54 schreef Gearbest het volgende: [..] Hi, The white is in stock, if you want , i can help you change it into white. and ship it asap. the black will be in stock soon.you can tell me your opinions. Have a nice day! Sam No i want to cancel the whole order. Sorry.
dimmak	dinsdag 22 september 2015 @ 23:16
	quote: Op dinsdag 22 september 2015 03:24 schreef Gearbest het volgende: [..] Hi, I have checked that, We haven't got the money from Paypal. when we get the it, will ship your order soon. Thanks Sam That's weird..
RobertNL	woensdag 23 september 2015 @ 01:47
	quote: Op dinsdag 22 september 2015 23:16 schreef dimmak het volgende: [..] That's weird.. [ afbeelding ] Staat overige bij, niet toevallig een uitgestelde betaling?
dimmak	woensdag 23 september 2015 @ 08:02
	quote: Op woensdag 23 september 2015 01:47 schreef RobertNL het volgende: [..] Staat overige bij, niet toevallig een uitgestelde betaling? Daar zeg je me wat. Ik kijk het even na. Order status staat overigens ook op "paid". Edit: er staat nergens dat het fout gegaan Is. Wat kan het zijn?
PeeJie_	donderdag 24 september 2015 @ 11:27
	Hi Gearbest, Can you check my order WW1509221347489392 Is it in stock and when will it be shipped from the EU warehouse? Thanks,
Gearbest	donderdag 24 september 2015 @ 13:36
	quote: Op donderdag 24 september 2015 11:27 schreef PeeJie_ het volgende: Hi Gearbest, Can you check my order WW1509221347489392 Is it in stock and when will it be shipped from the EU warehouse? Thanks, Hi, Yeah, is in stock , and will be shipped soon from EU warehouse. Have a nice day! Sam
dimmak	donderdag 24 september 2015 @ 15:26
	quote: Op dinsdag 22 september 2015 03:24 schreef Gearbest het volgende: [..] Hi, I have checked that, We haven't got the money from Paypal. when we get the it, will ship your order soon. Thanks Sam I know what went wrong Sam, it was a fault from Paypal.
PeeJie_	donderdag 24 september 2015 @ 23:43
	quote: Op donderdag 24 september 2015 13:36 schreef Gearbest het volgende: [..] Hi, Yeah, is in stock , and will be shipped soon from EU warehouse. Have a nice day! Sam Hello Gearbest, My order has been shipped, thanks. Do you have the Leagoo Elite 1 in stock? And how far are you with the Doogee F3 pro? Are these phone's coming to the EU warehouse to? Thanks, [ Bericht 37% gewijzigd door PeeJie_ op 25-09-2015 00:05:46 ]
Gearbest	vrijdag 25 september 2015 @ 04:03
	quote: Op donderdag 24 september 2015 23:43 schreef PeeJie_ het volgende: [..] Hello Gearbest, My order has been shipped, thanks. Do you have the Leagoo Elite 1 in stock? And how far are you with the Doogee F3 pro? Are these phone's coming to the EU warehouse to? Thanks, Hi, About the Leegoo Elite 1 and the Doogee F3 pro will be in stock end of this month. this is the coupon for the Elite 1. coupon:LeagooSam Price:$179.96 Not sure that when it will be in EU warehouse,. Have a nice day! Sam
Gearbest	vrijdag 25 september 2015 @ 05:12
	quote: Op donderdag 24 september 2015 15:26 schreef dimmak het volgende: [..] I know what went wrong Sam, it was a fault from Paypal. Sorry to hear that.
macamba80	zaterdag 26 september 2015 @ 14:01
	Any news when the Xiaomi redmi note 2 16gb is in stock again?
Gearbest	maandag 28 september 2015 @ 04:39
	quote: Op zaterdag 26 september 2015 14:01 schreef macamba80 het volgende: Any news when the Xiaomi redmi note 2 16gb is in stock again? Hi, The xiaomi redmi note 16GB is in stock now. http://www.gearbest.com/cell-phones/pp_229216.html Thanks Sam
ralph075	dinsdag 29 september 2015 @ 12:37
	Hello Sam, can you please look at the status of my order? I ordered on July 14th, got a shipment notification on August 10th, but 7 weeks later I still have not received the order... Order: WW1507140619284248
2Fast4You013	dinsdag 29 september 2015 @ 14:55
	Hi Gearbest, When will the Elephone P8000 (champagne/gold) be in stock in the EU warehouse? In the last ticket I opend, they said after 15-sept-'15. Thanks!
Gearbest	woensdag 30 september 2015 @ 03:33
	quote: Op dinsdag 29 september 2015 14:55 schreef 2Fast4You013 het volgende: Hi Gearbest, When will the Elephone P8000 (champagne/gold) be in stock in the EU warehouse? In the last ticket I opend, they said after 15-sept-'15. Thanks! Hi, Not sure that, when it will be in stock , i will tell you the news. Thanks for your support. Sam
Gearbest	woensdag 30 september 2015 @ 03:36
	quote: Op dinsdag 29 september 2015 12:37 schreef ralph075 het volgende: Hello Sam, can you please look at the status of my order? I ordered on July 14th, got a shipment notification on August 10th, but 7 weeks later I still have not received the order... Order: WW1507140619284248 Hi, Sorry to hear that , and i have contacted the customer service, they will help you check that soon.Thanks Have a nice day! Sam
2Fast4You013	woensdag 30 september 2015 @ 09:45
	quote: Op woensdag 30 september 2015 03:33 schreef Gearbest het volgende: [..] Hi, Not sure that, when it will be in stock , i will tell you the news. Thanks for your support. Sam Dear Sam, Thanks for the fast reply! Ok, I'll check it everyday!
Miniem	woensdag 30 september 2015 @ 09:46
	Hi Gearbest, I have send a package back to you. I used Paypal return, so you can get your money back from the costs to return the package. I thought the receipt with the tracking number and the postal code was good to claim the costs. But they are doing quite difficult, they want a prove of that te package is received at Gearbest. They need that within 7 days, but I dont think that you will receive the package within 7 days. Can you arrange a prove of that you received the package so that i can get my money back from the shipping costs?
Gearbest	donderdag 1 oktober 2015 @ 04:19
	quote: Op woensdag 30 september 2015 09:46 schreef Miniem het volgende: Hi Gearbest, I have send a package back to you. I used Paypal return, so you can get your money back from the costs to return the package. I thought the receipt with the tracking number and the postal code was good to claim the costs. But they are doing quite difficult, they want a prove of that te package is received at Gearbest. They need that within 7 days, but I dont think that you will receive the package within 7 days. Can you arrange a prove of that you received the package so that i can get my money back from the shipping costs? Hi, About your question, you can contact the customer service.they will give you a favor.or you can tell me your order, then i can check that . Thanks Sam
Miniem	donderdag 1 oktober 2015 @ 09:49
	quote: Op donderdag 1 oktober 2015 04:19 schreef Gearbest het volgende: [..] Hi, About your question, you can contact the customer service.they will give you a favor.or you can tell me your order, then i can check that . Thanks Sam W1509100411226518
PeeJie_	donderdag 1 oktober 2015 @ 12:21
	Hi Gearbest, Can u check order WW1509291320158470 When I ordered my product was the product was available, currently it is out of stock, did I ordered my product on time or should I have to wait a time before it is available?
Gearbest	vrijdag 2 oktober 2015 @ 02:56
	quote: Op donderdag 1 oktober 2015 12:21 schreef PeeJie_ het volgende: Hi Gearbest, Can u check order WW1509291320158470 When I ordered my product was the product was available, currently it is out of stock, did I ordered my product on time or should I have to wait a time before it is available? Hi, Thanks for your support. Your order will be shipped soon, and it's in stock. Don't worry about that. Have a nice day! Sam
Miniem	vrijdag 2 oktober 2015 @ 09:04
	quote: Op donderdag 1 oktober 2015 04:19 schreef Gearbest het volgende: [..] Hi, About your question, you can contact the customer service.they will give you a favor.or you can tell me your order, then i can check that . Thanks Sam Have you read my order number?
Yzord	zondag 4 oktober 2015 @ 18:03
	I have a serious issue with Gearbest and i need to discuss it here. My account was hacked. I received a mail that my emailaddress was changed to another one which was not mine. So i mailed GB 3 times(!!!) to ask them to change it back. I identified myself with my address and all other personal stuff. 3 times i got a standard reply back that they would change it, but till this day they never did it. I had funds in my account and i find it really disturbing that GB doesn't do anything about my situation. Second, my account was secured with a very good password. So i find it really strange someone got it hacked. I hereby ask GB to fix my account asap. Ticketnumbers are: T15092802716 T15092703496 T15092704634
Gearbest	maandag 5 oktober 2015 @ 04:20
	quote: Op donderdag 1 oktober 2015 09:49 schreef Miniem het volgende: [..] W1509100411226518 Hi, Sorry, we are on holiday these days. and about your question , i have checked that and contact our colleague, they will give you help soon. Thanks Sam
Gearbest	maandag 5 oktober 2015 @ 04:34
	quote: Op donderdag 1 oktober 2015 12:21 schreef PeeJie_ het volgende: Hi Gearbest, Can u check order WW1509291320158470 When I ordered my product was the product was available, currently it is out of stock, did I ordered my product on time or should I have to wait a time before it is available? Hi, Your order have been shipped out , and here is your tracking code S320264733GB Thanks for your support! Sam
Gearbest	maandag 5 oktober 2015 @ 04:45
	quote: Op zondag 4 oktober 2015 18:03 schreef Yzord het volgende: I have a serious issue with Gearbest and i need to discuss it here. My account was hacked. I received a mail that my emailaddress was changed to another one which was not mine. So i mailed GB 3 times(!!!) to ask them to change it back. I identified myself with my address and all other personal stuff. 3 times i got a standard reply back that they would change it, but till this day they never did it. I had funds in my account and i find it really disturbing that GB doesn't do anything about my situation. Second, my account was secured with a very good password. So i find it really strange someone got it hacked. I hereby ask GB to fix my account asap. Ticketnumbers are: T15092802716 T15092703496 T15092704634 Hi, About your problem, i have informed our colleague, and you will get the answer soon. Thanks Sam
Lolque	maandag 5 oktober 2015 @ 07:36
	Hello Gearbest, Order W1507271055559715 was shipped in July, i still haven't received it. I was asked to wait untill the end of september and i did, but the package still hasn't arrived. What's the next step? The ticket number is T15091432114
Gearbest	maandag 5 oktober 2015 @ 08:38
	quote: Op maandag 5 oktober 2015 07:36 schreef Lolque het volgende: Hello Gearbest, Order W1507271055559715 was shipped in July, i still haven't received it. I was asked to wait untill the end of september and i did, but the package still hasn't arrived. What's the next step? The ticket number is T15091432114 Hi, Sorry to hear that , and I have contacted the customer service , you will get the answer soon. Sorry again. Sam
PeeJie_	maandag 5 oktober 2015 @ 20:33
	quote: Op maandag 5 oktober 2015 04:34 schreef Gearbest het volgende: [..] Hi, Your order have been shipped out , and here is your tracking code S320264733GB Thanks for your support! Sam Thanks! Waiting...
Gearbest	donderdag 8 oktober 2015 @ 03:03
	quote: Op maandag 5 oktober 2015 20:33 schreef PeeJie_ het volgende: [..] Thanks! Waiting... Welcome
Gearbest	zaterdag 10 oktober 2015 @ 14:09
	Here is our facebook page: https://www.facebook.com/gearbestsmartphone Any question you also can ask us at our facebook, i will give you the fastest answer. Have a nice day! Sam
ralph075	donderdag 15 oktober 2015 @ 17:33
	quote: Op woensdag 30 september 2015 03:36 schreef Gearbest het volgende: [..] Hi, Sorry to hear that , and i have contacted the customer service, they will help you check that soon.Thanks Have a nice day! Sam Hi Sam, Thank you for your effort. I did get a quick reaction from Support Center. They asked me to wait till the 10th of October. Unfortunately the waiting didn't solve the issue, package still hasn't arrived. Last Monday I added a reply on the support ticket, mentioning the package is still undelivered and asking for a solution (preferably a resend, as I still want to receive the product). However, since my last reply I didn't get any reaction. Can you please knock on a door at Support Center and kindly ask if someone can have a look at Ticket# AT15093001738 that belongs to Order# WW1507140619284248? Many thanks in advance, Kind regards, Ralph
maartend	donderdag 15 oktober 2015 @ 17:34
	I opened a ticket for an item that came DOA. how long will it take for an answer? opened the ticket 4 days ago.
Gearbest	vrijdag 16 oktober 2015 @ 04:09
	quote: Op donderdag 15 oktober 2015 17:33 schreef ralph075 het volgende: [..] Hi Sam, Thank you for your effort. I did get a quick reaction from Support Center. They asked me to wait till the 10th of October. Unfortunately the waiting didn't solve the issue, package still hasn't arrived. Last Monday I added a reply on the support ticket, mentioning the package is still undelivered and asking for a solution (preferably a resend, as I still want to receive the product). However, since my last reply I didn't get any reaction. Can you please knock on a door at Support Center and kindly ask if someone can have a look at Ticket# AT15093001738 that belongs to Order# WW1507140619284248? Many thanks in advance, Kind regards, Ralph Hi, I have contacted the customer service, you will get the answer soon. Sorry so late. Thanks Sam
Gearbest	vrijdag 16 oktober 2015 @ 04:10
	quote: Op donderdag 15 oktober 2015 17:34 schreef maartend het volgende: I opened a ticket for an item that came DOA. how long will it take for an answer? opened the ticket 4 days ago. Hi, Sorry for that , can you tell me your ticket ? Sam
vaduz	vrijdag 16 oktober 2015 @ 04:15
	quote: Op vrijdag 16 oktober 2015 04:10 schreef Gearbest het volgende: [..] Hi, Sorry for that , can you tell me your ticket ? Sam AT15093001738
maartend	vrijdag 16 oktober 2015 @ 10:30
	laat maar. [ Bericht 96% gewijzigd door maartend op 16-10-2015 10:36:50 ]
maartend	vrijdag 16 oktober 2015 @ 10:31
	quote: Op vrijdag 16 oktober 2015 04:10 schreef Gearbest het volgende: [..] Hi, Sorry for that , can you tell me your ticket ? Sam Hello. here is my ticker number ; T15101103509 I don't know who Vaduz is, but that ticket number he/she gave is not mine.
Gearbest	vrijdag 16 oktober 2015 @ 10:54
	quote: Op vrijdag 16 oktober 2015 10:31 schreef maartend het volgende: [..] Hello. here is my ticker number ; T15101103509 I don't know who Vaduz is, but that ticket number he/she gave is not mine. Hi, Haha, i see , and i have contacted the service customer, and you will get the answer soon. Have a nice day! Sam
maartend	vrijdag 16 oktober 2015 @ 11:11
	quote: Op vrijdag 16 oktober 2015 10:54 schreef Gearbest het volgende: [..] Hi, Haha, i see , and i have contacted the service customer, and you will get the answer soon. Have a nice day! Sam Thank you, I did get an answer. Somehow, my first photo did not get through. Greetings Maarten
Gearbest	vrijdag 16 oktober 2015 @ 11:39
	quote: Op vrijdag 16 oktober 2015 11:11 schreef maartend het volgende: [..] Thank you, I did get an answer. Somehow, my first photo did not get through. Greetings Maarten You are welcome. Have a nice day！ Sam
MaddoxX	vrijdag 16 oktober 2015 @ 12:13
	Do you have replacement glass lens for Warsun CT9T ? and im looking for Genuine Panasonic 3400 MAH 18650 batteries
Gearbest	zaterdag 17 oktober 2015 @ 03:41
	quote: Op vrijdag 16 oktober 2015 12:13 schreef MaddoxX het volgende: Warsun CT9T Hi, You mean this one ? http://www.gearbest.com/led-flashlights/pp_88906.html
MaddoxX	zaterdag 17 oktober 2015 @ 13:29
	quote: Op zaterdag 17 oktober 2015 03:41 schreef Gearbest het volgende: [..] Hi, You mean this one ? http://www.gearbest.com/led-flashlights/pp_88906.html Yes, I need an replacement glass lens for it.
wasdat	zondag 18 oktober 2015 @ 15:23
	Hi, Can you please look at order WW1508121150536734 and support tickets AT15100600145 & T15091004120. Items were send at 18 august but still not received. According to 17track the package has been deliverd, but according the PostNL International tracking website it's still in transit (. I asked PostNL on twitter on 21 september about the status of the package and they told me that the package was send back. They couldn't tell me why this was done. I've been trying to get a solution but Gearbest keep telling me to wait a week and I think i've been waiting long enough now. can you please help me ? Mark
dancis	zondag 18 oktober 2015 @ 20:35
	i have a question. I have ordered something at gearbest and is was shipped out on 12th of september , how long does it take to arrive in the netherlands? Order No.:W1509111456363312 Other shops are much faster , i ordered later and received it 2 or 3 weeks later!
Gearbest	maandag 19 oktober 2015 @ 03:39
	quote: Op zondag 18 oktober 2015 20:35 schreef dancis het volgende: i have a question. I have ordered something at gearbest and is was shipped out on 12th of september , how long does it take to arrive in the netherlands? Order No.:W1509111456363312 Other shops are much faster , i ordered later and received it 2 or 3 weeks later! Hi, Sorry for that, because you choose the China post, Usually it will take more than 30 days, then you can get it. here is the tracking code : CN14420218986784 you can track it , or call the local post. Sam
Gearbest	maandag 19 oktober 2015 @ 03:42
	quote: Op zondag 18 oktober 2015 15:23 schreef wasdat het volgende: Hi, Can you please look at order WW1508121150536734 and support tickets AT15100600145 & T15091004120. Items were send at 18 august but still not received. According to 17track the package has been deliverd, but according the PostNL International tracking website it's still in transit (. I asked PostNL on twitter on 21 september about the status of the package and they told me that the package was send back. They couldn't tell me why this was done. I've been trying to get a solution but Gearbest keep telling me to wait a week and I think i've been waiting long enough now. can you please help me ? Mark Hi, Sorry to hear that , and about your question, i have contacted the customers, you will get the answer soon. Sorry again. Sam
MaddoxX	maandag 19 oktober 2015 @ 09:12
	quote: Op zaterdag 17 oktober 2015 13:29 schreef MaddoxX het volgende: [..] Yes, I need an replacement glass lens for it. @Gearbest no replacements?
Gearbest	maandag 19 oktober 2015 @ 11:04
	quote: Op maandag 19 oktober 2015 09:12 schreef MaddoxX het volgende: [..] @Gearbest no replacements? Sorry, we don't have
ksborg	maandag 19 oktober 2015 @ 16:07
	Hello, I have ordered a Xiaomi Mi Fan on the 3rd of june at GearBest (W1506030002276735). Unfortunately this was never delivered. I messaged back and forth with GearBest support and on the 17th of august a new order had been created to resend the fan. Unfortunately I did not see this order in my order history, nor did I receive the fan. I'm still waiting for it. Can you please tell me what I can do? Thanks!
Gearbest	dinsdag 20 oktober 2015 @ 02:57
	quote: Op maandag 19 oktober 2015 16:07 schreef ksborg het volgende: Hello, I have ordered a Xiaomi Mi Fan on the 3rd of june at GearBest (W1506030002276735). Unfortunately this was never delivered. I messaged back and forth with GearBest support and on the 17th of august a new order had been created to resend the fan. Unfortunately I did not see this order in my order history, nor did I receive the fan. I'm still waiting for it. Can you please tell me what I can do? Thanks! Hi, Sorry to hear that , i have contacted the customer service, will give you the answer soon. Thanks Sam
Gearbest	dinsdag 20 oktober 2015 @ 07:29
	quote: Op dinsdag 20 oktober 2015 02:57 schreef Gearbest het volgende: [..] Hi, Sorry to hear that , i have contacted the customer service, will give you the answer soon. Thanks Sam Hi, Sorry, we will resend an new order to you. Thanks Sam
ksborg	woensdag 21 oktober 2015 @ 08:49
	quote: Op dinsdag 20 oktober 2015 07:29 schreef Gearbest het volgende: [..] Hi, Sorry, we will resend an new order to you. Thanks Sam Ok thank you very much!
Gearbest	woensdag 21 oktober 2015 @ 09:43
	quote: Op donderdag 15 oktober 2015 17:34 schreef maartend het volgende: I opened a ticket for an item that came DOA. how long will it take for an answer? opened the ticket 4 days ago. Sorry for that ,pls tell me your ticket , and your problem. Thanks Sam
maartend	woensdag 21 oktober 2015 @ 10:21
	quote: Op woensdag 21 oktober 2015 09:43 schreef Gearbest het volgende: [..] Sorry for that ,pls tell me your ticket , and your problem. Thanks Sam Already picked up by another person here. Now waiting for furher info. Thnx
Gearbest	donderdag 22 oktober 2015 @ 04:58
	quote: Op woensdag 21 oktober 2015 10:21 schreef maartend het volgende: [..] Already picked up by another person here. Now waiting for furher info. Thnx Welcome
n0sferat2	donderdag 22 oktober 2015 @ 12:47
	Hi Gearbest! I ordered a Xiaomi mousepad (http://www.gearbest.com/mice-keyboards/pp_203352.html), but I still have not received anything. I received an email on the 15th of September, which said my order had been shipped out. I somehow can't track the order with the shipping number, so I decided to ask it here. My order number is WW1509110848111251. Could you please enlighten me about my order? Thank you in advance!
maartend	donderdag 22 oktober 2015 @ 14:56
	Ticket nr. ; T15101103509 Sent asked picture a week ago. Since then, no reply. Please pick this one up. [ Bericht 16% gewijzigd door maartend op 22-10-2015 15:22:04 ]
N22	maandag 26 oktober 2015 @ 13:37
	Hi Gearbest, I ordered a Ganzo G724M (Order #W1509101412201448) on September the 12th, which was shipped out on September the 14th. It's been six weeks, but I haven't received it yet. Is there anything you can do?
ralph075	maandag 26 oktober 2015 @ 16:53
	quote: Op vrijdag 16 oktober 2015 04:09 schreef Gearbest het volgende: [..] Hi, I have contacted the customer service, you will get the answer soon. Sorry so late. Thanks Sam Hi Sam, Once again, please: Can you please knock on a door at Support Center and kindly ask if someone can have a look at Ticket# AT15093001738 that belongs to Order# WW1507140619284248? They reacted to me the previous time I asked you. However, I reacted to their reply again with a question, but it never got answered (my question is from October 19th). I like to know if I will receive a shipment notification when the re-send is being shipped. I also like to know if I will get a tracking number this time (this is a new question, I did not put that in your ticket system). Again, many thanks in advance for your effort!
Kanibanani	maandag 26 oktober 2015 @ 22:26
	Hi gearbest support, Could you please look into order W1509031545074161? The order was placed on September 4th and shipped on September 8th. The item has not arrived and due to the new PostNL procedures I do not have a clue whether the package is in the Netherlands or whether it may have been sent back. Thanks in advance.
Gearbest	dinsdag 27 oktober 2015 @ 03:39
	quote: Op maandag 26 oktober 2015 22:26 schreef Kanibanani het volgende: Hi gearbest support, Could you please look into order W1509031545074161? The order was placed on September 4th and shipped on September 8th. The item has not arrived and due to the new PostNL procedures I do not have a clue whether the package is in the Netherlands or whether it may have been sent back. Thanks in advance. Hi, I have contact the customer service, they will check that ,and give you the answer soon. Thanks Sam
Catch22-	dinsdag 27 oktober 2015 @ 08:30
	I opened a ticket, but I haven't had a reply since my last message a week ago. It's about an ecig which doesn't charge because it thinks its full. Could you look into it? T15101914761 is the ticket#
maartend	dinsdag 27 oktober 2015 @ 11:28
	@ Gearbest ; reminder. quote: Op donderdag 22 oktober 2015 14:56 schreef maartend het volgende: Ticket nr. ; T15101103509 Sent asked picture a week ago. Since then, no reply. Please pick this one up.
2Fast4You013	dinsdag 27 oktober 2015 @ 12:00
	quote: Op woensdag 30 september 2015 03:33 schreef Gearbest het volgende: [..] Hi, Not sure that, when it will be in stock , i will tell you the news. Thanks for your support. Sam Dear Sam, Do you have new info?
Catch22-	woensdag 28 oktober 2015 @ 19:32
	quote: Op dinsdag 27 oktober 2015 08:30 schreef Catch22- het volgende: I opened a ticket, but I haven't had a reply since my last message a week ago. It's about an ecig which doesn't charge because it thinks its full. Could you look into it? T15101914761 is the ticket# ...
n0sferat2	woensdag 28 oktober 2015 @ 19:41
	quote: Op donderdag 22 oktober 2015 12:47 schreef Voszje het volgende: Hi Gearbest! I ordered a Xiaomi mousepad (http://www.gearbest.com/mice-keyboards/pp_203352.html), but I still have not received anything. I received an email on the 15th of September, which said my order had been shipped out. I somehow can't track the order with the shipping number, so I decided to ask it here. My order number is WW1509110848111251. Could you please enlighten me about my order? Thank you in advance! Please?
wasdat	donderdag 29 oktober 2015 @ 13:04
	quote: Op maandag 19 oktober 2015 03:42 schreef Gearbest het volgende: [..] Hi, Sorry to hear that , and about your question, i have contacted the customers, you will get the answer soon. Sorry again. Sam Hello, We're almost 1 and a half week further and still no packet or a usefull answer from Gearbest support. Could you please look into this again ? Thanks, Mark
ralph075	donderdag 29 oktober 2015 @ 13:17
	quote: Op vrijdag 16 oktober 2015 04:09 schreef Gearbest het volgende: [..] Hi, I have contacted the customer service, you will get the answer soon. Sorry so late. Thanks Sam quote: Op maandag 26 oktober 2015 16:53 schreef ralph075 het volgende: [..] Hi Sam, Once again, please: Can you please knock on a door at Support Center and kindly ask if someone can have a look at Ticket# AT15093001738 that belongs to Order# WW1507140619284248? They reacted to me the previous time I asked you. However, I reacted to their reply again with a question, but it never got answered (my question is from October 19th). I like to know if I will receive a shipment notification when the re-send is being shipped. I also like to know if I will get a tracking number this time (this is a new question, I did not put that in your ticket system). Again, many thanks in advance for your effort! Kind reminder Can you please tell me if there will be looked into the question in my reply on the ticket?
Albert86	vrijdag 30 oktober 2015 @ 09:46
	Hi, I'm very interested in this phone http://m.gearbest.com/cel(...)te&from=affiliate_cj It says 'presale'. What does that mean? That it is not in stock yet? I hope you reply me in a quote or pm. Thanks.
Catch22-	vrijdag 30 oktober 2015 @ 22:25
	quote: Op dinsdag 27 oktober 2015 08:30 schreef Catch22- het volgende: I opened a ticket, but I haven't had a reply since my last message a week ago. It's about an ecig which doesn't charge because it thinks its full. Could you look into it? T15101914761 is the ticket# Last call.. I hoped a PayPal claim wouldn't be necessary
Puntje013	zaterdag 31 oktober 2015 @ 12:31
	Hello gearbest, my order with number W1509160308489238 has still not arrived. It was the order that I placed with the coupon that i have won here.
maartend	zaterdag 31 oktober 2015 @ 14:52
	Er komt niet veel reaxie meer.
ralph075	maandag 2 november 2015 @ 11:32
	quote: Op zaterdag 31 oktober 2015 14:52 schreef maartend het volgende: Er komt niet veel reaxie meer. Nee, het wordt steeds stiller, vanuit Gearbest support hoor je al helemaal niks. Hier ging het even goed, maar lijkt het nu ook stil te vallen. Genoeg geduld gehad met Gearbest (ik wacht al sinds begin juli op een zending), ik ga een PayPal-claim starten. [ Bericht 0% gewijzigd door ralph075 op 02-11-2015 12:03:17 ]
Gearbest	dinsdag 3 november 2015 @ 10:19
	quote: Op donderdag 22 oktober 2015 12:47 schreef Voszje het volgende: Hi Gearbest! I ordered a Xiaomi mousepad (http://www.gearbest.com/mice-keyboards/pp_203352.html), but I still have not received anything. I received an email on the 15th of September, which said my order had been shipped out. I somehow can't track the order with the shipping number, so I decided to ask it here. My order number is WW1509110848111251. Could you please enlighten me about my order? Thank you in advance! I am sorry for lately response,and the tracking number is CN14420421217829 with CN post,and the with less than $40,we can not find the shipping info. hope that can help you! Have a nice day！
Gearbest	dinsdag 3 november 2015 @ 10:25
	quote: Op maandag 26 oktober 2015 13:37 schreef N22 het volgende: Hi Gearbest, I ordered a Ganzo G724M (Order #W1509101412201448) on September the 12th, which was shipped out on September the 14th. It's been six weeks, but I haven't received it yet. Is there anything you can do? Hello， I am sorry for lately response. I have checked it out ,the tracking number is CN14419621488402 with CN post,and because it less than $40,so that we can not catch the shipping info.But I believe that it will arrive soon. sorry again! Have a nice day!
Gearbest	dinsdag 3 november 2015 @ 10:31
	quote: Op maandag 26 oktober 2015 16:53 schreef ralph075 het volgende: [..] Hi Sam, Once again, please: Can you please knock on a door at Support Center and kindly ask if someone can have a look at Ticket# AT15093001738 that belongs to Order# WW1507140619284248? They reacted to me the previous time I asked you. However, I reacted to their reply again with a question, but it never got answered (my question is from October 19th). I like to know if I will receive a shipment notification when the re-send is being shipped. I also like to know if I will get a tracking number this time (this is a new question, I did not put that in your ticket system). Again, many thanks in advance for your effort! Hello, sorry for lately reply.the tracking number is CN14390220091198 with CN post,which takes more time to get the product,and we can not find the shipping info when the products less than $40.and I believe you will get it soon. sorry again. Have a nice day!
Gearbest	dinsdag 3 november 2015 @ 10:36
	quote: Op maandag 26 oktober 2015 22:26 schreef Kanibanani het volgende: Hi gearbest support, Could you please look into order W1509031545074161? The order was placed on September 4th and shipped on September 8th. The item has not arrived and due to the new PostNL procedures I do not have a clue whether the package is in the Netherlands or whether it may have been sent back. Thanks in advance. Hello, sorry for lately reply,and the tracking number is CN14414405961606 with CN post,but because the product is less than $40 ,so that we can not find the tracking info,and the order haven't been sent back. sorry again. Have a nice day!
Gearbest	dinsdag 3 november 2015 @ 10:42
	quote: Op donderdag 22 oktober 2015 14:56 schreef maartend het volgende: Ticket nr. ; T15101103509 Sent asked picture a week ago. Since then, no reply. Please pick this one up. Hello, sorry for lately reply. I have contact the customer service, they will check that ,and give you the answer soon. Thanks Have a nice day!
Gearbest	dinsdag 3 november 2015 @ 10:43
	quote: Op dinsdag 27 oktober 2015 08:30 schreef Catch22- het volgende: I opened a ticket, but I haven't had a reply since my last message a week ago. It's about an ecig which doesn't charge because it thinks its full. Could you look into it? T15101914761 is the ticket# Hello, sorry for lately reply. I have contact the customer service, they will check that ,and give you the answer soon. Thanks
Gearbest	dinsdag 3 november 2015 @ 10:50
	quote: Op zaterdag 31 oktober 2015 12:31 schreef Puntje013 het volgende: W1509160308489238 Hello, sorry for lately reply. the tracking umber is CN14424826766824 with CN post,but we can not catch the tracking info due to the products less than $40,but it will be arrived I believe. sorry again. Have a nice day!
ralph075	dinsdag 3 november 2015 @ 14:02
	quote: Op dinsdag 3 november 2015 10:31 schreef Gearbest het volgende: [..] Hello, sorry for lately reply.the tracking number is CN14390220091198 with CN post,which takes more time to get the product,and we can not find the shipping info when the products less than $40.and I believe you will get it soon. sorry again. Have a nice day! Hi Sam, Thanks, but... no thanks... This is the untrackable trackingnumber of my initial order/shipment. That shipment is almost 3 months ago and never arrived. I was told that the item would be resended. I was asking for a tracking for the resended shipment. So, do you have a tracking of the new shipment of my order? Regards, Ralph
n0sferat2	dinsdag 3 november 2015 @ 21:00
	quote: Op dinsdag 3 november 2015 10:19 schreef Gearbest het volgende: [..] I am sorry for lately response,and the tracking number is CN14420421217829 with CN post,and the with less than $40,we can not find the shipping info. hope that can help you! Have a nice day！ Thank you for your answer. So, do you think I will receive the item anywhere these days? Because I have a feeling that something might went wrong. I'm waiting for quite a while already. It's a pity that it's impossible to check anything about my order...
Gearbest	woensdag 4 november 2015 @ 03:04
	quote: Op dinsdag 3 november 2015 21:00 schreef Voszje het volgende: [..] Thank you for your answer. So, do you think I will receive the item anywhere these days? Because I have a feeling that something might went wrong. I'm waiting for quite a while already. It's a pity that it's impossible to check anything about my order... Hello, it's my pleasure to help you solve this problem,and I also have no idea bout whether it will be arrived these days ,you know we can not catch the tracking info.sorry for that.!
Gearbest	woensdag 4 november 2015 @ 03:07
	quote: Op dinsdag 3 november 2015 14:02 schreef ralph075 het volgende: [..] Hi Sam, Thanks, but... no thanks... This is the untrackable trackingnumber of my initial order/shipment. That shipment is almost 3 months ago and never arrived. I was told that the item would be resended. I was asking for a tracking for the resended shipment. So, do you have a tracking of the new shipment of my order? Regards, Ralph quote: Op dinsdag 3 november 2015 14:02 schreef ralph075 het volgende: [..] Hi Sam, Thanks, but... no thanks... This is the untrackable trackingnumber of my initial order/shipment. That shipment is almost 3 months ago and never arrived. I was told that the item would be resended. I was asking for a tracking for the resended shipment. So, do you have a tracking of the new shipment of my order? Regards, Ralph Hi, sorry again,can you send me the new order number? thanks
ralph075	woensdag 4 november 2015 @ 14:43
	quote: Op woensdag 4 november 2015 03:07 schreef Gearbest het volgende: [..] Hi, sorry again,can you send me the new order number? thanks Well, that is kind of the problem. Customer support told me they would resend the order. However, I never received a new order or tracking number. The initial Ticket# AT15093001738 and Order# WW1507140619284248. Never received a new one. Kind regards, Ralph
Gearbest	donderdag 5 november 2015 @ 07:54
	quote: Op woensdag 4 november 2015 14:43 schreef ralph075 het volgende: [..] Well, that is kind of the problem. Customer support told me they would resend the order. However, I never received a new order or tracking number. The initial Ticket# AT15093001738 and Order# WW1507140619284248. Never received a new one. Kind regards, Ralph Hello, I am sorry for that ,and I have contact the customer service and they have checked that,and send you a ticket and you can check it. sorry again.and can you help me close the case ?Thanks a lot. Have a nice day!
ralph075	donderdag 5 november 2015 @ 10:38
	quote: Op donderdag 5 november 2015 07:54 schreef Gearbest het volgende: [..] Hello, I am sorry for that ,and I have contact the customer service and they have checked that,and send you a ticket and you can check it. sorry again.and can you help me close the case ?Thanks a lot. Have a nice day! Thanks! I did receive a note in the ticketing system indeed. Now with information that helped me out. Yes, the case will be closed. No problem. Thanks again and apologies for my nagging
maartend	vrijdag 6 november 2015 @ 10:13
	quote: Op dinsdag 3 november 2015 10:42 schreef Gearbest het volgende: [..] Hello, sorry for lately reply. I have contact the customer service, they will check that ,and give you the answer soon. Thanks Have a nice day! What is soon? Another 3 days and nothing.
Gearbest	vrijdag 6 november 2015 @ 10:35
	quote: Op vrijdag 6 november 2015 10:13 schreef maartend het volgende: [..] What is soon? Another 3 days and nothing. Hi, I am sorry for that again,and I understand you totally,I have contacted our customer service again and they will check it ,and give you message as soon as possible. Have a nice day!
maartend	vrijdag 6 november 2015 @ 13:32
	quote: Op vrijdag 6 november 2015 10:35 schreef Gearbest het volgende: [..] Hi, I am sorry for that again,and I understand you totally,I have contacted our customer service again and they will check it ,and give you message as soon as possible. Have a nice day! They did just now. Thank you. Everything is oke now.
kwelbast	vrijdag 6 november 2015 @ 16:24
	Hi, I received my Doogee phone today from the Gearbest UK, but it is the wrong color, I made a ticket at your website, how long will it take until this has been solved?
Gerthoek	zaterdag 7 november 2015 @ 09:43
	Hello Gearbest, Do you have the Leagoo Elite 1 in stock in the EU warehouse? Great, Gert.
Folkwin	zondag 8 november 2015 @ 19:38
	Hi, I've bought an Eken H9 cam! Order No.:W1511020739426104. I've fully charged the battery, but when turning the device on it goed from 98% to 82% in around 10 seconds. Is this normal, do I have to wait for a moment or do I have to charge it more times?
Gearbest	dinsdag 10 november 2015 @ 07:39
	quote: Op zaterdag 7 november 2015 09:43 schreef Gerthoek het volgende: Hello Gearbest, Do you have the Leagoo Elite 1 in stock in the EU warehouse? Great, Gert. Hi， I am sorry for lately reply and sorry for the Leagoo Elite 1 out of stock in the EU warehouse, but the LEAGOO Elite 5 is in stock. http://www.gearbest.com/cell-phones/pp_211804.html?wid=3 Hope that can help you! Have a nice day!
Gearbest	dinsdag 10 november 2015 @ 07:41
	quote: Op vrijdag 6 november 2015 13:32 schreef maartend het volgende: [..] They did just now. Thank you. Everything is oke now. Hi, I am sorry for lately reply. Can you tell me the ticket number? Thank you! Have a nice day!
Gearbest	dinsdag 10 november 2015 @ 07:47
	quote: Op zondag 8 november 2015 19:38 schreef Folkwin het volgende: Hi, I've bought an Eken H9 cam! Order No.:W1511020739426104. I've fully charged the battery, but when turning the device on it goed from 98% to 82% in around 10 seconds. Is this normal, do I have to wait for a moment or do I have to charge it more times? Hello, I am sorry for the lately reply. It is normal.and for the first time you charge the battery,it need to be charged full 12 hours,which can protect the battery. Thank you ! Hope that can help you ! Have a nice day!
Gearbest	dinsdag 10 november 2015 @ 07:47
	quote: Op vrijdag 6 november 2015 13:32 schreef maartend het volgende: [..] They did just now. Thank you. Everything is oke now. Hi, Welcome! Have a nice day!
snuffelke	woensdag 11 november 2015 @ 12:39
	Hi, There was a problem with the tablet 11.11 order with the coupon code. Can you please cancel mine order and refund? WW1511110311285198 Thank you.
julius123	woensdag 11 november 2015 @ 18:51
	can you look into order nr: WP1507262335186538 i never received it because it went back to you. i have info now from DPD, so maybe you can help?
eddepetfokt	woensdag 11 november 2015 @ 22:03
	Hi, Why does code 01111 fail?
Gearbest	donderdag 12 november 2015 @ 02:38
	quote: Op woensdag 11 november 2015 22:03 schreef eddepetfokt het volgende: Hi, Why does code 01111 fail? [ afbeelding ] Hello, Thank you for your info.Alright,I will help you. But can you tell me what problem you have got?and I will try my best to help you to solve this. Have a nice day!
Gearbest	donderdag 12 november 2015 @ 02:39
	quote: Op woensdag 11 november 2015 22:03 schreef eddepetfokt het volgende: Hi, Why does code 01111 fail? [ afbeelding ] Hello, Can you tell me more details?about which product? Thank you! Have a nice day!
Gearbest	donderdag 12 november 2015 @ 02:50
	quote: Op woensdag 11 november 2015 12:39 schreef snuffelke het volgende: Hi, There was a problem with the tablet 11.11 order with the coupon code. Can you please cancel mine order and refund? WW1511110311285198 Thank you. Hello, The customer service is dealing with the order. Have a nice day! Aries
Gearbest	donderdag 12 november 2015 @ 03:28
	quote: Op woensdag 11 november 2015 18:51 schreef julius123 het volgende: can you look into order nr: WP1507262335186538 i never received it because it went back to you. i have info now from DPD, so maybe you can help? Hello， I have contact with our customer service and she gave me the info. The package of the order WP1507262335186538 was accepted at the order holder's address on 8th Oct. ,if the holder do not receive the package,please contact the local claims. Thank you! Hope that can help you Have a nice day!
eddepetfokt	donderdag 12 november 2015 @ 05:52
	quote: Op donderdag 12 november 2015 02:39 schreef Gearbest het volgende: [..] Hello, Can you tell me more details?about which product? Thank you! Have a nice day! Code01111 seems te be invalid when i use it during checkout [ Bericht 12% gewijzigd door eddepetfokt op 12-11-2015 06:02:56 ]
RobertNL	donderdag 12 november 2015 @ 05:52
	quote: Op donderdag 12 november 2015 02:38 schreef Gearbest het volgende: [..] Hello, Thank you for your info.Alright,I will help you. But can you tell me what problem you have got?and I will try my best to help you to solve this. Have a nice day! The coupon in the picture: 01111 for item: Folding card lamp funny LED cartoon image pocket bulb does not work
piglet	donderdag 12 november 2015 @ 07:13
	I had the same problem, code 01111 was not accepted at the checkout.
Gearbest	donderdag 12 november 2015 @ 07:32
	quote: Op donderdag 12 november 2015 05:52 schreef eddepetfokt het volgende: [..] Code01111 seems te be invalid when i use it during checkout [ afbeelding ] Hi, All right,I have checked it ,and know that the coupon is out of use now,but there are more products have coupon for you http://www.gearbest.com/promotion-11.11-sale-special-266.html and today is the deadline. Thank you Have a nice day!
Gearbest	donderdag 12 november 2015 @ 07:34
	quote: Op donderdag 12 november 2015 05:52 schreef RobertNL het volgende: [..] The coupon in the picture: 01111 for item: Folding card lamp funny LED cartoon image pocket bulb does not work Hello, I am sorry for that the coupon is out of use and there are more products have coupon for you,today is the deadline. http://www.gearbest.com/promotion-11.11-sale-special-266.html Thank you! Have a nice day!
snuffelke	donderdag 12 november 2015 @ 10:18
	quote: Op donderdag 12 november 2015 02:50 schreef Gearbest het volgende: [..] Hello, The customer service is dealing with the order. Have a nice day! Aries Thank you very much for the fast response. Your business is much appreciated.
Gearbest	donderdag 12 november 2015 @ 11:23
	quote: Op donderdag 12 november 2015 10:18 schreef snuffelke het volgende: [..] Thank you very much for the fast response. Your business is much appreciated. Hi, welcome,with my pleasure to service with you Have a nice day!
Gearbest	donderdag 12 november 2015 @ 11:25
	quote: Op donderdag 12 november 2015 07:13 schreef piglet het volgende: I had the same problem, code 01111 was not accepted at the checkout. Hi, I am sorry for that the coupon is out of use. http://www.gearbest.com/p(...)te&from=affiliate_cj you can try this one,and today is the deadline. hope that can help you Have a nice day!
julius123	donderdag 12 november 2015 @ 12:36
	quote: Op donderdag 12 november 2015 03:28 schreef Gearbest het volgende: [..] Hello， I have contact with our customer service and she gave me the info. The package of the order WP1507262335186538 was accepted at the order holder's address on 8th Oct. ,if the holder do not receive the package,please contact the local claims. Thank you! Hope that can help you Have a nice day! The package went back to you, Dpd sent the package to orange post and they sent it to oneworld express. I have confirmation from DPD and orange post that the package had been sent back. So maybe you could check that? Thanks for the help. edit: ive sent you a PM with an email from paypal [ Bericht 7% gewijzigd door julius123 op 12-11-2015 15:16:09 ]
Baas_bas	donderdag 12 november 2015 @ 13:58
	Gearbest, When do you have the "Cheerson CX 20" in stock in the EU warehouse so I can order it and not pay for customs and only for the shipping costs? I wanna order it but if I order it from USA warehouse I pay almost 100 dollar on top for customs, which is not worth the price. So I want to order it but only from the EU warehouse so I dont have to pay 100 bucks extra for the customs. thanks also thanks for "dimmak" for giving me this advice CHI / [Banggood] Cheerson CX 20 bij Banggood?
Gearbest	vrijdag 13 november 2015 @ 11:05
	quote: Op donderdag 12 november 2015 12:36 schreef julius123 het volgende: [..] The package went back to you, Dpd sent the package to orange post and they sent it to oneworld express. I have confirmation from DPD and orange post that the package had been sent back. So maybe you could check that? Thanks for the help. edit: ive sent you a PM with an email from paypal Hello, I have quote: Op donderdag 12 november 2015 12:36 schreef julius123 het volgende: [..] The package went back to you, Dpd sent the package to orange post and they sent it to oneworld express. I have confirmation from DPD and orange post that the package had been sent back. So maybe you could check that? Thanks for the help. edit: ive sent you a PM with an email from paypal Hi, quote: Op donderdag 12 november 2015 13:58 schreef Baas_bas het volgende: Gearbest, When do you have the "Cheerson CX 20" in stock in the EU warehouse so I can order it and not pay for customs and only for the shipping costs? I wanna order it but if I order it from USA warehouse I pay almost 100 dollar on top for customs, which is not worth the price. So I want to order it but only from the EU warehouse so I dont have to pay 100 bucks extra for the customs. thanks also thanks for "dimmak" for giving me this advice CHI / [Banggood] Cheerson CX 20 bij Banggood? Hi, Thank you for your support our products. http://www.gearbest.com/rc-quadcopters/pp_113550.html?wid=1 You mean this products ,right? if yes,this product is on the way to Eu warehouse ,and it will arrived soon. or you can make an order on the China warehouse. Hope that can help you Thank you! Have a nice day!
Gearbest	vrijdag 13 november 2015 @ 11:09
	quote: Op donderdag 12 november 2015 12:36 schreef julius123 het volgende: [..] The package went back to you, Dpd sent the package to orange post and they sent it to oneworld express. I have confirmation from DPD and orange post that the package had been sent back. So maybe you could check that? Thanks for the help. edit: ive sent you a PM with an email from paypal Hello, I contacted with our customer service,and I will tell you later.
julius123	vrijdag 13 november 2015 @ 15:03
	quote: Op vrijdag 13 november 2015 11:09 schreef Gearbest het volgende: [..] Hello, I contacted with our customer service,and I will tell you later. thank you
Baas_bas	vrijdag 13 november 2015 @ 18:19
	quote: Op vrijdag 13 november 2015 11:05 schreef Gearbest het volgende: Hi, Thank you for your support our products. http://www.gearbest.com/rc-quadcopters/pp_113550.html?wid=1 You mean this products ,right? if yes,this product is on the way to Eu warehouse ,and it will arrived soon. or you can make an order on the China warehouse. Hope that can help you Thank you! Have a nice day! yes this one http://www.gearbest.com/rc-quadcopters/pp_113550.html?wid=3 no i dont want to order it from china because there will come about 100 bucks on top (so 300� for a 200� product) I will wait untill it is in stock in the EU warehouse then. Thanks for restocking it in the EU warehouse though. Do you have any news on when it will happen? Also where is the EU warehouse located? Which country?
Kanibanani	vrijdag 13 november 2015 @ 20:56
	quote: Op maandag 26 oktober 2015 22:26 schreef Kanibanani het volgende: Hi gearbest support, Could you please look into order W1509031545074161? The order was placed on September 4th and shipped on September 8th. The item has not arrived and due to the new PostNL procedures I do not have a clue whether the package is in the Netherlands or whether it may have been sent back. Thanks in advance. Hi again, Last time I went to gearbest ticket support they told me to wait till november 8th to ask any questions. I have waited and the package still had not arrived. Could you please look into this order and give me soms advice on further steps to be taken? Thanks in advance!
Gearbest	zaterdag 14 november 2015 @ 01:54
	quote: Op vrijdag 13 november 2015 18:19 schreef Baas_bas het volgende: [..] yes this one http://www.gearbest.com/rc-quadcopters/pp_113550.html?wid=3 no i dont want to order it from china because there will come about 100 bucks on top (so 300� for a 200� product) I will wait untill it is in stock in the EU warehouse then. Thanks for restocking it in the EU warehouse though. Do you have any news on when it will happen? Also where is the EU warehouse located? Which country? Hi, Alright,I was to be told that the device is on the way of EU warehouse and they will arrived soon,If arrived I will tell you on the first time,and they are arrived at the UK. Have a nice day!
Gearbest	zaterdag 14 november 2015 @ 02:01
	quote: Op vrijdag 13 november 2015 20:56 schreef Kanibanani het volgende: [..] Hi again, Last time I went to gearbest ticket support they told me to wait till november 8th to ask any questions. I have waited and the package still had not arrived. Could you please look into this order and give me soms advice on further steps to be taken? Thanks in advance! Hi, I will contact with our customer service,about the order with the shipping methods of Post NL,because it less than $40,so we both can not check the tracking info. Have a nice day!
Gearbest	zaterdag 14 november 2015 @ 10:58
	quote: Op vrijdag 13 november 2015 15:03 schreef julius123 het volgende: [..] thank you Hi, I have contacted with our customer service ,and I also send the mail to them ,which one you send to me ,and you need to provide the proof of the Courier company to us to prove that the package was sent back to us gearbest,we also found that the mail you send me are required you to provide the proof.So we hope that you can provide our the proof of it.Thank you! Have a nice day!
Baas_bas	zondag 15 november 2015 @ 10:29
	quote: Op zaterdag 14 november 2015 01:54 schreef Gearbest het volgende: [..] Hi, Alright,I was to be told that the device is on the way of EU warehouse and they will arrived soon,If arrived I will tell you on the first time,and they are arrived at the UK. Have a nice day! Thank you! I can't wait for your message!
wasdat	zondag 15 november 2015 @ 16:01
	Hello, Can you please look at ticket AT15100600145 again ? I'm trying to get a solution for a non delivered order and on 26-10 I got the offer for a refund or resend. Because of holiday i answered to this offer on 4-11 that I would like the refund but I've still didn't receive anything. Thanks. Mark
Gearbest	maandag 16 november 2015 @ 03:24
	quote: Op zondag 15 november 2015 16:01 schreef wasdat het volgende: Hello, Can you please look at ticket AT15100600145 again ? I'm trying to get a solution for a non delivered order and on 26-10 I got the offer for a refund or resend. Because of holiday i answered to this offer on 4-11 that I would like the refund but I've still didn't receive anything. Thanks. Mark Hello, I have contacted with our customer service and they will help you as soon as possible. Have a nice day!
julius123	maandag 16 november 2015 @ 12:38
	quote: Op zaterdag 14 november 2015 10:58 schreef Gearbest het volgende: [..] Hi, I have contacted with our customer service ,and I also send the mail to them ,which one you send to me ,and you need to provide the proof of the Courier company to us to prove that the package was sent back to us gearbest,we also found that the mail you send me are required you to provide the proof.So we hope that you can provide our the proof of it.Thank you! Have a nice day! I have proof for you, Can you give me the email adress to send it to?
shiz	maandag 16 november 2015 @ 17:29
	Howdy. What's actually the difference between Netherlands Post and Netherlands Post (SF), except for 0.15USD?
Gearbest	dinsdag 17 november 2015 @ 04:25
	quote: Op maandag 16 november 2015 17:29 schreef shiznuts het volgende: Howdy. What's actually the difference between Netherlands Post and Netherlands Post (SF), except for 0.15USD? [ afbeelding ] Hello, About the the difference between Netherlands Post and Netherlands Post (SF),because the order is less than $40,so that we can not check the tracking info with Netherlands Post shipping methods,but if we choose the Netherlands Post (SF),that means ,we can check the tracking info if you know the tracking number. Thank you for your question,and I hope that can help you ! Have a nice day!
Gearbest	dinsdag 17 november 2015 @ 04:27
	quote: Op maandag 16 november 2015 12:38 schreef julius123 het volgende: [..] I have proof for you, Can you give me the email adress to send it to? Hi all right,the email address is :Aries@gearbest.com
Gearbest	dinsdag 17 november 2015 @ 04:28
	quote: Op zondag 15 november 2015 10:29 schreef Baas_bas het volgende: [..] Thank you! I can't wait for your message! Hi, Welcome,with my pleasure to help you.
julius123	dinsdag 17 november 2015 @ 09:00
	quote: Op dinsdag 17 november 2015 04:27 schreef Gearbest het volgende: [..] Hi all right,the email address is :Aries@gearbest.com Thanks, Ive sent an email with the information.
Catch22-	dinsdag 17 november 2015 @ 23:12
	Hi, Do you know when order # W1511130017024397 will be shipped? Thanks!
Gearbest	woensdag 18 november 2015 @ 06:30
	quote: Op dinsdag 17 november 2015 23:12 schreef Catch22- het volgende: Hi, Do you know when order # W1511130017024397 will be shipped? Thanks! Hello, I have contacted with our customer service and will be shipped soon. Thank you for your support. Have a nice day!
maartend	woensdag 18 november 2015 @ 11:36
	Ticketnr ; T15101103509 On 06/11 they asked me if I wanted a refund or resend. I answered ; a resend. Since then, nothing has happened. Ticket is still on processing.
Baas_bas	woensdag 18 november 2015 @ 16:51
	quote: Op dinsdag 17 november 2015 04:28 schreef Gearbest het volgende: [..] Hi, Welcome,with my pleasure to help you. Could you give me an update on when it will be available in the EU warehouse plz?
Gearbest	donderdag 19 november 2015 @ 04:30
	quote: Op woensdag 18 november 2015 11:36 schreef maartend het volgende: Ticketnr ; T15101103509 On 06/11 they asked me if I wanted a refund or resend. I answered ; a resend. Since then, nothing has happened. Ticket is still on processing. Hi, I have contacted with our customer service.They are dealing with the problem. Have a nice day！
Gearbest	donderdag 19 november 2015 @ 06:32
	quote: Op woensdag 18 november 2015 16:51 schreef Baas_bas het volgende: [..] Could you give me an update on when it will be available in the EU warehouse plz? Hi, I am sorry for that the device is still on the way. http://www.gearbest.com/rc-quadcopters/pp_161720.html?wid=3 How about the product?it can be available in the EU warehouse. Thank you! Have a nice day!
maartend	donderdag 19 november 2015 @ 10:09
	quote: Op donderdag 19 november 2015 04:30 schreef Gearbest het volgende: [..] Hi, I have contacted with our customer service.They are dealing with the problem. Have a nice day！ Thank you. Why is it, that we always have to contact you before any action is taken?
Catch22-	donderdag 19 november 2015 @ 10:37
	quote: Op woensdag 18 november 2015 06:30 schreef Gearbest het volgende: [..] Hello, I have contacted with our customer service and will be shipped soon. Thank you for your support. Have a nice day! what's soon? The time to shipment was said to be 3-5 days, we're 6 days in now
Gearbest	vrijdag 20 november 2015 @ 02:12
	quote: Op donderdag 19 november 2015 10:37 schreef Catch22- het volgende: [..] what's soon? The time to shipment was said to be 3-5 days, we're 6 days in now Hi, The tracking number: BLVS1376360000171886 BLVS1376360000166780
Baas_bas	zaterdag 21 november 2015 @ 09:16
	quote: Op donderdag 19 november 2015 06:32 schreef Gearbest het volgende: [..] Hi, I am sorry for that the device is still on the way. http://www.gearbest.com/rc-quadcopters/pp_161720.html?wid=3 How about the product?it can be available in the EU warehouse. Thank you! Have a nice day! Thank you for your reply. I am not familiar with the new product you are recommanding, so I will have to see some reviews and I would need to compare both the products. But right now I have heard that the Cheerson CX20 is the best so I will wait untill it comes in the EU warehouse Tnx
Gearbest	maandag 23 november 2015 @ 02:15
	quote: Op zaterdag 21 november 2015 09:16 schreef Baas_bas het volgende: [..] Thank you for your reply. I am not familiar with the new product you are recommanding, so I will have to see some reviews and I would need to compare both the products. But right now I have heard that the Cheerson CX20 is the best so I will wait untill it comes in the EU warehouse Tnx Hi, Welcome,and it is pleasure that I can help you and I will update the info of the product Cheerson CX20. Have a nice day!
ITsEZ	dinsdag 24 november 2015 @ 10:46
	Support ticket T15111708611, I asked for a refund to my gearbest wallet, didn't hear anything since.
Baas_bas	dinsdag 24 november 2015 @ 16:19
	quote: Op maandag 23 november 2015 02:15 schreef Gearbest het volgende: [..] Hi, Welcome,and it is pleasure that I can help you and I will update the info of the product Cheerson CX20. Have a nice day! I read on your site that you are not restocking the CX20, but here you said that it will be coming to the EU warehouse. So which is it?
Gearbest	woensdag 25 november 2015 @ 04:37
	quote: Op dinsdag 24 november 2015 10:46 schreef ITsEZ het volgende: Support ticket T15111708611, I asked for a refund to my gearbest wallet, didn't hear anything since. Hello, Sorry for lately reply. Okay I have contacted with our customer service and it can be solved soon. Sorry again. Have a nice day!
Gearbest	woensdag 25 november 2015 @ 09:50
	quote: Op dinsdag 24 november 2015 16:19 schreef Baas_bas het volgende: [..] I read on your site that you are not restocking the CX20, but here you said that it will be coming to the EU warehouse. So which is it? Hello, I am sorry for the lately reply. http://www.gearbest.com/rc-quadcopters/pp_227349.html And there are 1000 Cheerson CX - 20 will in the EU warehouse and it will arrive before the Christmas Have a nice day! [ Bericht 4% gewijzigd door Gearbest op 25-11-2015 09:57:55 ]
Baas_bas	woensdag 25 november 2015 @ 14:21
	quote: Op woensdag 25 november 2015 09:50 schreef Gearbest het volgende: [..] Hello, I am sorry for the lately reply. http://www.gearbest.com/rc-quadcopters/pp_227349.html And there are 1000 Cheerson CX - 20 will in the EU warehouse and it will arrive before the Christmas Have a nice day! Here it says it is NOT in stock in the EU warehouse http://www.gearbest.com/rc-quadcopters/pp_113550.html?wid=3 I'm afraid that what you are linking me is the USA or China warehouse. When I order from there I need to probably pay an extra �100 for import rights and what not and that is not worth the money. That is why I must be a 100% certain i'm ordering from the EU warehouse. So my package isnt being held by customs. Thank you for your reply
JIT	woensdag 25 november 2015 @ 18:27
	Hi, Please have a look at ticket T15101305782 It's about a non delivered product, shipping date: 2015-09-21 so thats more than three months. Thank you.
Gearbest	donderdag 26 november 2015 @ 03:01
	quote: Op woensdag 25 november 2015 14:21 schreef Baas_bas het volgende: [..] Here it says it is NOT in stock in the EU warehouse http://www.gearbest.com/rc-quadcopters/pp_113550.html?wid=3 I'm afraid that what you are linking me is the USA or China warehouse. When I order from there I need to probably pay an extra �100 for import rights and what not and that is not worth the money. That is why I must be a 100% certain i'm ordering from the EU warehouse. So my package isnt being held by customs. Thank you for your reply Hello, This is a screenshot of the products info,the first circle means EU warehouse and the second circle means the quantity of the in-transit inventory.Because the ocean shipping is the most slow way of shipping methods,so hope that you can wait for it. Sorry again. [ Bericht 21% gewijzigd door Gearbest op 26-11-2015 03:09:58 ]
Gearbest	donderdag 26 november 2015 @ 03:11
	quote: Op woensdag 25 november 2015 18:27 schreef JIT het volgende: Hi, Please have a look at ticket T15101305782 It's about a non delivered product, shipping date: 2015-09-21 so thats more than three months. Thank you. Hello, All right. I will help you to contact with our customer services. Sorry for that.
Baas_bas	donderdag 26 november 2015 @ 16:26
	quote: Op donderdag 26 november 2015 03:01 schreef Gearbest het volgende: [..] Hello, This is a screenshot of the products info,the first circle means EU warehouse and the second circle means the quantity of the in-transit inventory.Because the ocean shipping is the most slow way of shipping methods,so hope that you can wait for it. Sorry again. [ afbeelding ] I dont really understand. Sorry.
Baas_bas	zondag 29 november 2015 @ 11:24
	Bump
bokje	zondag 29 november 2015 @ 15:32
	when will the xiaomi redmi note 3 3gb 32gb in silver be on stock in china and when in the europe warehouse?
Gearbest	maandag 30 november 2015 @ 01:51
	quote: Op zondag 29 november 2015 15:32 schreef bokje het volgende: when will the xiaomi redmi note 3 3gb 32gb in silver be on stock in china and when in the europe warehouse? quote: Op zondag 29 november 2015 15:32 schreef bokje het volgende: when will the xiaomi redmi note 3 3gb 32gb in silver be on stock in china and when in the europe warehouse? Hello， I will update the info about the details of Xiaomi redmi note 3 when they arrive in the China and EU warehouse firstly
KleineAap	maandag 30 november 2015 @ 18:12
	Please take a look at T15113015080, I had the snapup for the phone and when going to Paypal it showed for the correct price, 69USD, however now the order shows 179USD and this is what has been deducted from Paypal as well. Must be wrong.
Gearbest	dinsdag 1 december 2015 @ 07:27
	quote: Op maandag 30 november 2015 18:12 schreef KleineAap het volgende: Please take a look at T15113015080, I had the snapup for the phone and when going to Paypal it showed for the correct price, 69USD, however now the order shows 179USD and this is what has been deducted from Paypal as well. Must be wrong. Hi, I have contacted with our customer service and they are dealing with this problem. Sorry for that . The reason for that it is because of the limited time and quantity of the promotion products. Have a nice day!
Gearbest	vrijdag 4 december 2015 @ 07:55
	quote: Op woensdag 18 november 2015 16:51 schreef Baas_bas het volgende: [..] Could you give me an update on when it will be available in the EU warehouse plz? Hello,Dear, You can get the product Cheerson CX - 20 in EU warehouse now. http://www.gearbest.com/rc-quadcopters/pp_227349.html?wid=3 Have a nice day!
JIT	vrijdag 4 december 2015 @ 17:31
	Hi again, Please have another look at ticket T15101305782 Product is not delivered, last contact one week ago but no response jet. Thank you.
Puntje013	vrijdag 4 december 2015 @ 19:50
	quote: Op zaterdag 31 oktober 2015 12:31 schreef Puntje013 het volgende: Hello gearbest, my order with number W1509160308489238 has still not arrived. It was the order that I placed with the coupon that i have won here. Order has not been delivered yet, I was very happy when I won the coupon in the gearbest giveaway, but now I am just sad.
Repeteeltje	zaterdag 5 december 2015 @ 07:28
	Please look at ticket T15110309375 and T15110309311. Last responded 2 weeks ago by cs...I never received the items. Grts
Gearbest	maandag 7 december 2015 @ 03:14
	quote: Op vrijdag 4 december 2015 17:31 schreef JIT het volgende: Hi again, Please have another look at ticket T15101305782 Product is not delivered, last contact one week ago but no response jet. Thank you. Hello， I am sorry for lately response ,and I will help you contact with our customer services . Have a nice day!
Gearbest	maandag 7 december 2015 @ 03:24
	quote: Op vrijdag 4 december 2015 19:50 schreef Puntje013 het volgende: W1509160308489238 Hello,dear I am sorry for lately reply. I have checked the order number ,this order shipped with Post ,and the tracking number is CN14424826766824 But because the order is less than $40,so that we can not find the tracking info. Hope that can help you! Have a nice day!
Gearbest	maandag 7 december 2015 @ 03:26
	quote: Op zaterdag 5 december 2015 07:28 schreef Repeteeltje het volgende: Please look at ticket T15110309375 and T15110309311. Last responded 2 weeks ago by cs...I never received the items. Grts Hello, I am sorry for lately reply. I have contacted with our customer services,they are dealing with the problem. Hope that can help you ! Have a nice day!
Puntje013	dinsdag 8 december 2015 @ 23:58
	quote: Op maandag 7 december 2015 03:24 schreef Gearbest het volgende: [..] Hello,dear I am sorry for lately reply. I have checked the order number ,this order shipped with Post ,and the tracking number is CN14424826766824 But because the order is less than $40,so that we can not find the tracking info. Hope that can help you! Have a nice day! How should this help me? You give me a tracking number and then say it doesn't work. My order was placed on September 19th, so that is almost 3 months now and all you do is tell me sorry.
Darkangle	donderdag 10 december 2015 @ 10:47
	Quick question; I've found 2 items I would like to buy at gearbest. I'm getting to the Payment & Shipping and find out you don't seem to have ideal as payment option. (this means I can't order...) Is this coming any day soon?
Gearbest	vrijdag 11 december 2015 @ 08:50
	quote: Op donderdag 10 december 2015 10:47 schreef Darkangle het volgende: Quick question; I've found 2 items I would like to buy at gearbest. I'm getting to the Payment & Shipping and find out you don't seem to have ideal as payment option. (this means I can't order...) Is this coming any day soon? Hello,Dear Thank you for your support and there are the ways of the payment & shipping.Can you tell me what methods of you using to make an order .Thank you ! http://www.gearbest.com/m-promotion-active-203.html There is a link about the Christmas,and maybe you can get some surprise.
Gearbest	vrijdag 11 december 2015 @ 08:52
	quote: Op dinsdag 8 december 2015 23:58 schreef Puntje013 het volgende: [..] How should this help me? You give me a tracking number and then say it doesn't work. My order was placed on September 19th, so that is almost 3 months now and all you do is tell me sorry. Hello,Dear The order is less than $40 so that we can not find the tracking info.Sorry for that.
Gearbest	vrijdag 11 december 2015 @ 09:03
	Dear all Xiaomi redmi note 3 are on the way of EU warehouse and they can arrived at before the Christmas and they are also in the Christmas promotion activity. http://www.gearbest.com/m-promotion-active-203.html Happy Christmas all guys.
Darkangle	vrijdag 11 december 2015 @ 10:58
	quote: Op vrijdag 11 december 2015 08:50 schreef Gearbest het volgende: [..] Hello,Dear Thank you for your support and there are the ways of the payment & shipping.Can you tell me what methods of you using to make an order .Thank you ! http://www.gearbest.com/m-promotion-active-203.html There is a link about the Christmas,and maybe you can get some surprise. [ afbeelding ] [ afbeelding ] Like I wrote, "Ideal" (ideal) is the norm in this country, and that's not an option. My question was and is "when will Ideal payment be an option?". It's not that strange a question, since it's not hard to implement and other china shops have it too (for example banggood).
Catch22-	vrijdag 11 december 2015 @ 11:12
	quote: Op vrijdag 11 december 2015 10:58 schreef Darkangle het volgende: [..] Like I wrote, "Ideal" (ideal) is the norm in this country, and that's not an option. My question was and is "when will Ideal payment be an option?". It's not that strange a question, since it's not hard to implement and other china shops have it too (for example banggood). Why would you want to use IDeal? Zero customer protection. Just open a PayPal account.
Doev	vrijdag 11 december 2015 @ 11:28
	Edit: Wrong topic. [ Bericht 92% gewijzigd door Doev op 11-12-2015 11:36:19 ]
Darkangle	vrijdag 11 december 2015 @ 11:57
	quote: Op vrijdag 11 december 2015 11:12 schreef Catch22- het volgende: [..] Why would you want to use IDeal? Zero customer protection. Just open a PayPal account. I'm not asking about paypal, I don't care to explain why I'd use Ideal, I'm asking if/when the possibility to do so will be there. I do get your point, and thank you for replying, but it's slightly off course (I don't want it to become a usability discussion).
maartend	vrijdag 11 december 2015 @ 15:27
	replacement gorillaglass screen arrived today. Gues what, broken too. What do you expect when it is packged with nothing around it, just an enveloppe So this time, I'll go for a refund.
Gearbest	zaterdag 12 december 2015 @ 07:51
	quote: Op vrijdag 11 december 2015 15:27 schreef maartend het volgende: replacement gorillaglass screen arrived today. Gues what, broken too. What do you expect when it is packged with nothing around it, just an enveloppe So this time, I'll go for a refund. Hello, I am sorry for this situation. whatever,if you have any problem ,we will try our best to help you Have a nice day!
Puntje013	zaterdag 12 december 2015 @ 08:34
	quote: Op vrijdag 11 december 2015 08:52 schreef Gearbest het volgende: [..] Hello,Dear The order is less than $40 so that we can not find the tracking info.Sorry for that. I know you can not find the tracking, but I can not find my package. So how about a resend? It has been 3 months now.
ADconvertor	maandag 14 december 2015 @ 11:41
	Hello Sam, I orderd DOOGEE Y100X 2.5D Corning Gorilla Glass Android 5.0 3G. I needed the phone fast so I orderd in EU Warehouse (and it was in stock) . It took 15 days! before delivery. (11-24-2015) Needed the phone (old one was almost dead) so I started using it even when I had some difficulties with the touchscreen. Later I realized/find out that there was a blind spot in the screen. I made a support claim at 12-6-2015 and it took them till today (12-14-2015) to tell me I can send it back on my expences (with is the standard possibilyty if one is nog sattisfied). In this case I recieved a not good working product. I think Gearbest should do better. Ticket number is T15120658889
Gearbest	dinsdag 15 december 2015 @ 04:17
	quote: Op maandag 14 december 2015 11:41 schreef ADconvertor het volgende: with is the standard possibilyty if one is nog sattisfied Hello, Thank you for your feedback and I have contacted with our customer services,they are dealing with this issue. Sorry for that Best regards
ADconvertor	dinsdag 15 december 2015 @ 09:33
	quote: Op dinsdag 15 december 2015 04:17 schreef Gearbest het volgende: [..] Hello, Thank you for your feedback and I have contacted with our customer services,they are dealing with this issue. Sorry for that Best regards It is even getting worse. I ordered in EU warehouse but they want me to send it back to china on my expences. Not acceptable at all!! At this moment I want to warn people on Fok Forum for ttis way of treating the aftersales by Gearbest. I even doubt if this is according to eu regulations.
maartend	woensdag 16 december 2015 @ 08:43
	Ticketnr ; T15101103509 New one arrived. Also broken. Why don't you guys put it in some cardboard before sending it. Refund please.
PeeJie_	donderdag 17 december 2015 @ 23:00
	Dear Gearbest, My phone which I ordered on September 30, the Oukitel U10, this morning had a very small crack when I picked my phone out of the car holder. Tonight, when I was just eating, the phone was on the table, I have sent a message and put it back. When I picked him up from the table when we left, the touchscreen did not work at all and there is a crack in the upper right to the left bottom. Everything to the right of the section won't work anymore (touchscreen). The phone is never fallen on the ground and I'm pretty careful with my phone, so how this could happen is beyond me. Is there a good way to solve this? Order no.: WW1509291320158470
f.v.b	zaterdag 19 december 2015 @ 20:47
	Hi Gearbest, please ask the support crew to respond to ticket T15110806311. They offered me two options, I chose one and now it takes way to long for support to respond.
ADconvertor	maandag 28 december 2015 @ 10:02
	quote: Op dinsdag 15 december 2015 09:33 schreef ADconvertor het volgende: [..] It is even getting worse. I ordered in EU warehouse but they want me to send it back to china on my expences. Not acceptable at all!! At this moment I want to warn people on Fok Forum for ttis way of treating the aftersales by Gearbest. I even doubt if this is according to eu regulations. More then ten days later..... They offerd me a resend for an extra payment of 20 dollar. I accepted that beacouse I need a phone and I need it fast (well that is not going to happen I am afraid). Today I received a message that a manager disappoved the deal I already accepted and they want me to pay an extra 30 dollar for a resend. If not solved by tomorrow I will make a paypall claim. People on this forum: Think twice before ordering at Gearbest!
ADconvertor	donderdag 7 januari 2016 @ 10:49
	And again 9 days later. No phone is send. I protested against te raise to 30 dollar and did get the 20 dollar deal back. I did pay those 20 dollar a couple of days ago but still they did not resend the phone. At this speed it will take months to get a working phone if you order at gearbest. Well and the webcare here on Fok.... The last respond of gearbest was 15 december (and no, there is no newyears holliday in China that is still to come...). So do they really care for there customers?
kwelbast	zaterdag 16 januari 2016 @ 10:34
	Hi, last thursday I made a support ticket on Gearbest.com because my Doogee Valencia Pro 2 suddenly stopped working (and I've been very carefull with it). So I received a ticket ID but no response whatsoever. When will you give a reply? Hope to hear from you soon. Tom
rene90	vrijdag 22 januari 2016 @ 08:23
	Hi, Gearbest kan ik niet meer bereiken om te vragen waarom ze hier geen antwoorden meer geven, tot die berichten gooi ik het topic maar even op slot om geen valse hoop te geven dat er hier webcare geleverd wordt. Wil je contact met Gearbest, ga dan even naar hun site.