[Gearbest] Webcare

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Op donderdag 24 september 2015 23:43 schreef PeeJie_ het volgende:

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Hello Gearbest,

My order has been shipped, thanks.

Do you have the Leagoo Elite 1 in stock?
And how far are you with the Doogee F3 pro?

Are these phone's coming to the EU warehouse to?

Thanks,

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Op donderdag 24 september 2015 15:26 schreef dimmak het volgende:

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I know what went wrong Sam, it was a fault from Paypal.

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Op zaterdag 26 september 2015 14:01 schreef macamba80 het volgende:
Any news when the Xiaomi redmi note 2 16gb is in stock again?

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Op dinsdag 29 september 2015 14:55 schreef 2Fast4You013 het volgende:
Hi Gearbest,

When will the Elephone P8000 (champagne/gold) be in stock in the EU warehouse?
In the last ticket I opend, they said after 15-sept-'15.

Thanks!

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Op dinsdag 29 september 2015 12:37 schreef ralph075 het volgende:
Hello Sam, can you please look at the status of my order?

I ordered on July 14th, got a shipment notification on August 10th, but 7 weeks later I still have not received the order...

Order: WW1507140619284248

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Op woensdag 30 september 2015 09:46 schreef Miniem het volgende:
Hi Gearbest,

I have send a package back to you.
I used Paypal return, so you can get your money back from the costs to return the package.
I thought the receipt with the tracking number and the postal code was good to claim the costs.
But they are doing quite difficult, they want a prove of that te package is received at Gearbest.
They need that within 7 days, but I dont think that you will receive the package within 7 days.

Can you arrange a prove of that you received the package so that i can get my money back from the shipping costs?

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Op donderdag 1 oktober 2015 12:21 schreef PeeJie_ het volgende:
Hi Gearbest,

Can u check order
WW1509291320158470

When I ordered my product was the product was available, currently it is out of stock, did I ordered my product on time or should I have to wait a time before it is available?

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Op donderdag 1 oktober 2015 09:49 schreef Miniem het volgende:

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W1509100411226518

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Op donderdag 1 oktober 2015 12:21 schreef PeeJie_ het volgende:
Hi Gearbest,

Can u check order
WW1509291320158470

When I ordered my product was the product was available, currently it is out of stock, did I ordered my product on time or should I have to wait a time before it is available?

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Op zondag 4 oktober 2015 18:03 schreef Yzord het volgende:
I have a serious issue with Gearbest and i need to discuss it here.

My account was hacked. I received a mail that my emailaddress was changed to another one which was not mine. So i mailed GB 3 times(!!!) to ask them to change it back. I identified myself with my address and all other personal stuff.

3 times i got a standard reply back that they would change it, but till this day they never did it. I had funds in my account and i find it really disturbing that GB doesn't do anything about my situation.

Second, my account was secured with a very good password. So i find it really strange someone got it hacked.

I hereby ask GB to fix my account asap. Ticketnumbers are:

T15092802716
T15092703496
T15092704634

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Op maandag 5 oktober 2015 07:36 schreef Lolque het volgende:
Hello Gearbest,
Order W1507271055559715 was shipped in July, i still haven't received it. I was asked to wait untill the end of september and i did, but the package still hasn't arrived.
What's the next step? The ticket number is T15091432114

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Op maandag 5 oktober 2015 20:33 schreef PeeJie_ het volgende:

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Thanks! Waiting...

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Op donderdag 15 oktober 2015 17:33 schreef ralph075 het volgende:

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Hi Sam,

Thank you for your effort. I did get a quick reaction from Support Center. They asked me to wait till the 10th of October. Unfortunately the waiting didn't solve the issue, package still hasn't arrived.

Last Monday I added a reply on the support ticket, mentioning the package is still undelivered and asking for a solution (preferably a resend, as I still want to receive the product). However, since my last reply I didn't get any reaction.

Can you please knock on a door at Support Center and kindly ask if someone can have a look at Ticket# AT15093001738 that belongs to Order# WW1507140619284248?

Many thanks in advance,
Kind regards,

Ralph

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Op donderdag 15 oktober 2015 17:34 schreef maartend het volgende:
I opened a ticket for an item that came DOA. how long will it take for an answer? opened the ticket 4 days ago.

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Op vrijdag 16 oktober 2015 10:31 schreef maartend het volgende:

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Hello.

here is my ticker number ; T15101103509

I don't know who Vaduz is, but that ticket number he/she gave is not mine.

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Op vrijdag 16 oktober 2015 11:11 schreef maartend het volgende:

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Thank you, I did get an answer. Somehow, my first photo did not get through.

Greetings
Maarten

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Op vrijdag 16 oktober 2015 12:13 schreef MaddoxX het volgende:
Warsun CT9T

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Op zondag 18 oktober 2015 20:35 schreef dancis het volgende:
i have a question.

I have ordered something at gearbest and is was shipped out on 12th of september , how long does it take to arrive in the netherlands?

Order No.:W1509111456363312

Other shops are much faster , i ordered later and received it 2 or 3 weeks later!

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Op zondag 18 oktober 2015 15:23 schreef wasdat het volgende:
Hi,

Can you please look at order WW1508121150536734 and support tickets AT15100600145 & T15091004120. Items were send at 18 august but still not received. According to 17track the package has been deliverd, but according the PostNL International tracking website it's still in transit (. I asked PostNL on twitter on 21 september about the status of the package and they told me that the package was send back. They couldn't tell me why this was done. I've been trying to get a solution but Gearbest keep telling me to wait a week and I think i've been waiting long enough now.

can you please help me ?

Mark

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Op maandag 19 oktober 2015 09:12 schreef MaddoxX het volgende:

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@Gearbest no replacements?

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Op maandag 19 oktober 2015 16:07 schreef ksborg het volgende:
Hello,

I have ordered a Xiaomi Mi Fan on the 3rd of june at GearBest (W1506030002276735). Unfortunately this was never delivered. I messaged back and forth with GearBest support and on the 17th of august a new order had been created to resend the fan.

Unfortunately I did not see this order in my order history, nor did I receive the fan. I'm still waiting for it.

Can you please tell me what I can do?

Thanks!

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Op dinsdag 20 oktober 2015 02:57 schreef Gearbest het volgende:

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Hi,
Sorry to hear that , i have contacted the customer service, will give you the answer soon.

Thanks
Sam

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Op donderdag 15 oktober 2015 17:34 schreef maartend het volgende:
I opened a ticket for an item that came DOA. how long will it take for an answer? opened the ticket 4 days ago.

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Op woensdag 21 oktober 2015 10:21 schreef maartend het volgende:

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Already picked up by another person here. Now waiting for furher info.
Thnx

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Op maandag 26 oktober 2015 22:26 schreef Kanibanani het volgende:
Hi gearbest support,

Could you please look into order W1509031545074161? The order was placed on September 4th and shipped on September 8th. The item has not arrived and due to the new PostNL procedures I do not have a clue whether the package is in the Netherlands or whether it may have been sent back.

Thanks in advance.

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Op donderdag 22 oktober 2015 12:47 schreef Voszje het volgende:
Hi Gearbest!

I ordered a Xiaomi mousepad (http://www.gearbest.com/mice-keyboards/pp_203352.html), but I still have not received anything. I received an email on the 15th of September, which said my order had been shipped out. I somehow can't track the order with the shipping number, so I decided to ask it here.

My order number is WW1509110848111251. Could you please enlighten me about my order?

Thank you in advance!

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Op maandag 26 oktober 2015 13:37 schreef N22 het volgende:
Hi Gearbest,

I ordered a Ganzo G724M (Order #W1509101412201448) on September the 12th, which was shipped out on September the 14th. It's been six weeks, but I haven't received it yet.
Is there anything you can do?

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Op maandag 26 oktober 2015 16:53 schreef ralph075 het volgende:

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Hi Sam,

Once again, please:
Can you please knock on a door at Support Center and kindly ask if someone can have a look at Ticket# AT15093001738 that belongs to Order# WW1507140619284248?

They reacted to me the previous time I asked you. However, I reacted to their reply again with a question, but it never got answered (my question is from October 19th).

I like to know if I will receive a shipment notification when the re-send is being shipped. I also like to know if I will get a tracking number this time (this is a new question, I did not put that in your ticket system).

Again, many thanks in advance for your effort!

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Op maandag 26 oktober 2015 22:26 schreef Kanibanani het volgende:
Hi gearbest support,

Could you please look into order W1509031545074161? The order was placed on September 4th and shipped on September 8th. The item has not arrived and due to the new PostNL procedures I do not have a clue whether the package is in the Netherlands or whether it may have been sent back.

Thanks in advance.

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Op donderdag 22 oktober 2015 14:56 schreef maartend het volgende:
Ticket nr. ; T15101103509
Sent asked picture a week ago. Since then, no reply. Please pick this one up.

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Op dinsdag 27 oktober 2015 08:30 schreef Catch22- het volgende:
I opened a ticket, but I haven't had a reply since my last message a week ago. It's about an ecig which doesn't charge because it thinks its full. Could you look into it? T15101914761 is the ticket#