[Gearbest] Webcare

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Op donderdag 15 oktober 2015 17:33 schreef ralph075 het volgende:

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Hi Sam,

Thank you for your effort. I did get a quick reaction from Support Center. They asked me to wait till the 10th of October. Unfortunately the waiting didn't solve the issue, package still hasn't arrived.

Last Monday I added a reply on the support ticket, mentioning the package is still undelivered and asking for a solution (preferably a resend, as I still want to receive the product). However, since my last reply I didn't get any reaction.

Can you please knock on a door at Support Center and kindly ask if someone can have a look at Ticket# AT15093001738 that belongs to Order# WW1507140619284248?

Many thanks in advance,
Kind regards,

Ralph

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Op donderdag 15 oktober 2015 17:34 schreef maartend het volgende:
I opened a ticket for an item that came DOA. how long will it take for an answer? opened the ticket 4 days ago.

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Op vrijdag 16 oktober 2015 10:31 schreef maartend het volgende:

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Hello.

here is my ticker number ; T15101103509

I don't know who Vaduz is, but that ticket number he/she gave is not mine.

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Op vrijdag 16 oktober 2015 11:11 schreef maartend het volgende:

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Thank you, I did get an answer. Somehow, my first photo did not get through.

Greetings
Maarten

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Op vrijdag 16 oktober 2015 12:13 schreef MaddoxX het volgende:
Warsun CT9T

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Op zondag 18 oktober 2015 20:35 schreef dancis het volgende:
i have a question.

I have ordered something at gearbest and is was shipped out on 12th of september , how long does it take to arrive in the netherlands?

Order No.:W1509111456363312

Other shops are much faster , i ordered later and received it 2 or 3 weeks later!

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Op zondag 18 oktober 2015 15:23 schreef wasdat het volgende:
Hi,

Can you please look at order WW1508121150536734 and support tickets AT15100600145 & T15091004120. Items were send at 18 august but still not received. According to 17track the package has been deliverd, but according the PostNL International tracking website it's still in transit (. I asked PostNL on twitter on 21 september about the status of the package and they told me that the package was send back. They couldn't tell me why this was done. I've been trying to get a solution but Gearbest keep telling me to wait a week and I think i've been waiting long enough now.

can you please help me ?

Mark

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Op maandag 19 oktober 2015 09:12 schreef MaddoxX het volgende:

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@Gearbest no replacements?

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Op maandag 19 oktober 2015 16:07 schreef ksborg het volgende:
Hello,

I have ordered a Xiaomi Mi Fan on the 3rd of june at GearBest (W1506030002276735). Unfortunately this was never delivered. I messaged back and forth with GearBest support and on the 17th of august a new order had been created to resend the fan.

Unfortunately I did not see this order in my order history, nor did I receive the fan. I'm still waiting for it.

Can you please tell me what I can do?

Thanks!

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Op dinsdag 20 oktober 2015 02:57 schreef Gearbest het volgende:

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Hi,
Sorry to hear that , i have contacted the customer service, will give you the answer soon.

Thanks
Sam

quote:

Op donderdag 15 oktober 2015 17:34 schreef maartend het volgende:
I opened a ticket for an item that came DOA. how long will it take for an answer? opened the ticket 4 days ago.