[Gearbest] Webcare

GearBest.com- The Best Gear, Gadgets and Novelties, Free Shipping Worldwide

Hello fok.nl Friends,

I'm Sam from Gearbest. I'm here to help you find the best, affordable smartphones in the market! We will post our best hot deals and giveaways and other activities here, hope you can enjoy.
And we also want to hear from you! If you have any suggestion for a better customer experience, this is your place.

Gearbest is offering a very attractive price mainly electronic products(fun and cool) especially cell phones for free shipping worldwide.
GearBest is more than just a shopping site, it's designed for gadget lovers by gadget lovers. We have a passion for all kinds of tech from retro style to the absolute cutting edge.


Our mission
At GearBest, our company vision is simple: to become the premier online electronics seller by providing an unparalleled selection of the very best gadgets, an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectations.
For us, the customer is always king. Our total commitment to customers empowers us to work closely together with every customer. When you buy from us, the sale is not complete when we ship your order, it is complete when you are totally satisfied.

Can you trust GearBest?
GearBest holds its own inventory in secure state of the art warehouse facilities, we adhere to exceptional quality control processes and operate an extensive Customer Support Center offering multiple service channels.
Our professional servers and website are security scanned, authenticated and fully verified by McAfee Secure™ from Symantec™ on a daily basis to protect you online. Click on the official McAfee trustmark to learn more. You can learn more on our Secure Shopping page. Shop with confidence at GearBest.
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The goal of this topic is to collect your suggestions and products request for Gearbest, trying to keep you updated of the new products and answering your questions about them, trying to solve the problems you might encounter with the Customer Service, etc.
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EU warehouse
We GearBest opened EU Warehouse on May and have got many supports from you. The EU Warehouse is very welcomed as it could provide the fastest delivery and lowest price, and of course, the most concerning customs duty, it can be saved a lot. No tax, Fast delivery.


So I hope that with this topic I can improve the communication of Gearbest with the fok.nl community.

More info about gearbest you can click here :http://www.gearbest.com/

Have fun, My Friends.
Sam

[ Bericht 97% gewijzigd door rene90 op 10-09-2015 10:23:51 ]

quote:

Op dinsdag 8 september 2015 09:47 schreef alwaysonhold het volgende:
I am planning to buy an Sjcam sj4000 wifi on your site. Do you have a nice discount code for 10% off? Please pm me!!

Hi, sorry ,this is the lowest price
http://www.gearbest.com/action-cameras/pp_230849.html

quote:

Op woensdag 9 september 2015 21:21 schreef N22 het volgende:
I have a question regarding the Xiaomi Redmi Note 2. Is "Local standard shipping" really the only available shipping method?
[ afbeelding ]I'd rather pay some extra for faster shipping, preferably by a well known courier, and especially for tracking of the parcel.

My compliments to you for the price at which you are offering the Xiaomi Redmi Note 2

Hi, thanks for your support , there are some coupon for the xiaomi redmi note 2
16GB coupon:GloudsGB16 $159.99
32GB coupon:GloudsGB32 $179.99
Because the xiaomi redmi note 2 is in HK warehouse , so you only can choose the Local standard shipping , but don't worry about that , we will choose a best way to ship it.

quote:

Op woensdag 9 september 2015 23:04 schreef Miniem het volgende:
Hi Gearbest,

When does the Xiaomi Redmi Note 2 restock in the EU warehouse?

Hi, sorry , not sure that ,but you can order it now in the HK warehouse ,it's also faster.
here are some coupon for the phone
16GB coupon:GloudsGB16 $159.99
32GB coupon:GloudsGB32 $179.99
http://www.gearbest.com/cell-phones/pp_229218.html?wid=4
Hope you will like it . thanks

quote:

Op donderdag 10 september 2015 01:20 schreef Qunix het volgende:
Hello Gearbest,

I have the same question but for a different product. When is "YQ8007" instock in the EU warehouse? (sku: 136185501)
Do you know if you will sell the next version, "YQ8008" in your webshop?

Thank you.

Hi,
Sorry, we are trying to add more product into the EU warehouse , but you can order it now , it's in stock ,you will get it soon .
http://www.gearbest.com/cycling-gear/pp_204210.html
Thanks
Sam

quote:

Op donderdag 10 september 2015 09:56 schreef Miniem het volgende:

[..]

Sorry, I mean the Xiaomi Redmi Pro 2. When is that in stock @ the EU warehouse?

It's in EU warehouse now http://www.gearbest.com/cell-phones/pp_204058.html

quote:

Op donderdag 10 september 2015 12:24 schreef Miniem het volgende:

[..]

Do you have a coupon for me?

Sorry, there is no coupon for this one

quote:

Op donderdag 10 september 2015 11:46 schreef Thierry92 het volgende:
When do you get new stock of the Elephant P8000 Champagne?
I ordered it on september 2 and it still isn't shipped.

Thanks.

Can you tell me your order code ?

quote:

Op donderdag 10 september 2015 15:22 schreef Thierry92 het volgende:

[..]

I have DMed my order number.

I see, the Elephone P8000 is not is stock now , it will be in stock around 9.20, then we will ship it asap.
Have a nice day!
Sam

quote:

Op donderdag 10 september 2015 23:03 schreef N22 het volgende:

[..]

Thank you for your answer and the coupon.
I just placed my order for the Xiaomi Redmi Note 2

You are welcome

quote:

Op donderdag 10 september 2015 14:35 schreef Qunix het volgende:

[..]

Thank you for the answer. I will wait until it is in stock in an EU warehouse. The import costs (+50.11%) will be too much if I order it from a China warehouse.

Hi, if you want , we would declare the price , or make it as a gift
http://www.gearbest.com/cycling-gear/pp_204210.html

[ Bericht 1% gewijzigd door rene90 op 14-09-2015 23:57:38 ]

quote:

Op vrijdag 11 september 2015 12:22 schreef Fasroslis het volgende:
Why can we select a postal service if you're using another service than selected. I've the impression that chances of customs are really low with Hungary Post (to Belgium), so that's what I selected for order W1508200740185662 but you have sent it with SINGPOST (which isn't even an option) and it's probably in customs now since it's already more than 1 day in the office of exchange.

09/09/2015 19:50 Arrival at international office of exchange BEBRUA

so I'm really not happy you used another postal service without even inquiring. Same happened with order W1503180125225871 (at that time you couldn't select a courier, but I added a message telling not to use POSTNL and preferably HUNGPOST) which you sent with POSTNL (which almost always passes through customs (going to Belgium).

Thanks for your feedback, and there are something we can't control, so we will choose a best way to ship it .