[Gearbest] Webcare

GearBest.com- The Best Gear, Gadgets and Novelties, Free Shipping Worldwide

Hello fok.nl Friends,

I'm Sam from Gearbest. I'm here to help you find the best, affordable smartphones in the market! We will post our best hot deals and giveaways and other activities here, hope you can enjoy.
And we also want to hear from you! If you have any suggestion for a better customer experience, this is your place.

Gearbest is offering a very attractive price mainly electronic products(fun and cool) especially cell phones for free shipping worldwide.
GearBest is more than just a shopping site, it's designed for gadget lovers by gadget lovers. We have a passion for all kinds of tech from retro style to the absolute cutting edge.


Our mission
At GearBest, our company vision is simple: to become the premier online electronics seller by providing an unparalleled selection of the very best gadgets, an unbeatable shopping experience, prompt shipping and exceptional customer service that exceeds expectations.
For us, the customer is always king. Our total commitment to customers empowers us to work closely together with every customer. When you buy from us, the sale is not complete when we ship your order, it is complete when you are totally satisfied.

Can you trust GearBest?
GearBest holds its own inventory in secure state of the art warehouse facilities, we adhere to exceptional quality control processes and operate an extensive Customer Support Center offering multiple service channels.
Our professional servers and website are security scanned, authenticated and fully verified by McAfee Secure™ from Symantec™ on a daily basis to protect you online. Click on the official McAfee trustmark to learn more. You can learn more on our Secure Shopping page. Shop with confidence at GearBest.
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The goal of this topic is to collect your suggestions and products request for Gearbest, trying to keep you updated of the new products and answering your questions about them, trying to solve the problems you might encounter with the Customer Service, etc.
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EU warehouse
We GearBest opened EU Warehouse on May and have got many supports from you. The EU Warehouse is very welcomed as it could provide the fastest delivery and lowest price, and of course, the most concerning customs duty, it can be saved a lot. No tax, Fast delivery.


So I hope that with this topic I can improve the communication of Gearbest with the fok.nl community.

More info about gearbest you can click here :http://www.gearbest.com/

Have fun, My Friends.
Sam

[ Bericht 97% gewijzigd door rene90 op 10-09-2015 10:23:51 ]

quote:

Op dinsdag 8 september 2015 09:47 schreef alwaysonhold het volgende:
I am planning to buy an Sjcam sj4000 wifi on your site. Do you have a nice discount code for 10% off? Please pm me!!

Hi, sorry ,this is the lowest price
http://www.gearbest.com/action-cameras/pp_230849.html

quote:

Op woensdag 9 september 2015 21:21 schreef N22 het volgende:
I have a question regarding the Xiaomi Redmi Note 2. Is "Local standard shipping" really the only available shipping method?
[ afbeelding ]I'd rather pay some extra for faster shipping, preferably by a well known courier, and especially for tracking of the parcel.

My compliments to you for the price at which you are offering the Xiaomi Redmi Note 2

Hi, thanks for your support , there are some coupon for the xiaomi redmi note 2
16GB coupon:GloudsGB16 $159.99
32GB coupon:GloudsGB32 $179.99
Because the xiaomi redmi note 2 is in HK warehouse , so you only can choose the Local standard shipping , but don't worry about that , we will choose a best way to ship it.

quote:

Op woensdag 9 september 2015 23:04 schreef Miniem het volgende:
Hi Gearbest,

When does the Xiaomi Redmi Note 2 restock in the EU warehouse?

Hi, sorry , not sure that ,but you can order it now in the HK warehouse ,it's also faster.
here are some coupon for the phone
16GB coupon:GloudsGB16 $159.99
32GB coupon:GloudsGB32 $179.99
http://www.gearbest.com/cell-phones/pp_229218.html?wid=4
Hope you will like it . thanks

quote:

Op donderdag 10 september 2015 01:20 schreef Qunix het volgende:
Hello Gearbest,

I have the same question but for a different product. When is "YQ8007" instock in the EU warehouse? (sku: 136185501)
Do you know if you will sell the next version, "YQ8008" in your webshop?

Thank you.

Hi,
Sorry, we are trying to add more product into the EU warehouse , but you can order it now , it's in stock ,you will get it soon .
http://www.gearbest.com/cycling-gear/pp_204210.html
Thanks
Sam

quote:

Op donderdag 10 september 2015 09:56 schreef Miniem het volgende:

[..]

Sorry, I mean the Xiaomi Redmi Pro 2. When is that in stock @ the EU warehouse?

It's in EU warehouse now http://www.gearbest.com/cell-phones/pp_204058.html

quote:

Op donderdag 10 september 2015 12:24 schreef Miniem het volgende:

[..]

Do you have a coupon for me?

Sorry, there is no coupon for this one

quote:

Op donderdag 10 september 2015 11:46 schreef Thierry92 het volgende:
When do you get new stock of the Elephant P8000 Champagne?
I ordered it on september 2 and it still isn't shipped.

Thanks.

Can you tell me your order code ?

quote:

Op donderdag 10 september 2015 15:22 schreef Thierry92 het volgende:

[..]

I have DMed my order number.

I see, the Elephone P8000 is not is stock now , it will be in stock around 9.20, then we will ship it asap.
Have a nice day!
Sam

quote:

Op donderdag 10 september 2015 23:03 schreef N22 het volgende:

[..]

Thank you for your answer and the coupon.
I just placed my order for the Xiaomi Redmi Note 2

You are welcome

quote:

Op donderdag 10 september 2015 14:35 schreef Qunix het volgende:

[..]

Thank you for the answer. I will wait until it is in stock in an EU warehouse. The import costs (+50.11%) will be too much if I order it from a China warehouse.

Hi, if you want , we would declare the price , or make it as a gift
http://www.gearbest.com/cycling-gear/pp_204210.html

[ Bericht 1% gewijzigd door rene90 op 14-09-2015 23:57:38 ]

quote:

Op vrijdag 11 september 2015 12:22 schreef Fasroslis het volgende:
Why can we select a postal service if you're using another service than selected. I've the impression that chances of customs are really low with Hungary Post (to Belgium), so that's what I selected for order W1508200740185662 but you have sent it with SINGPOST (which isn't even an option) and it's probably in customs now since it's already more than 1 day in the office of exchange.

09/09/2015 19:50 Arrival at international office of exchange BEBRUA

so I'm really not happy you used another postal service without even inquiring. Same happened with order W1503180125225871 (at that time you couldn't select a courier, but I added a message telling not to use POSTNL and preferably HUNGPOST) which you sent with POSTNL (which almost always passes through customs (going to Belgium).

Thanks for your feedback, and there are something we can't control, so we will choose a best way to ship it .

quote:

Op maandag 14 september 2015 14:08 schreef Fasroslis het volgende:

[..]

But you could at least inform the customer that the selected item could not be shipped with the selected method. I hope you will do this in the future.

Yeah, we will become better and better.

quote:

Op maandag 14 september 2015 15:14 schreef YebCar het volgende:
Dear Gearbest:
is your customer service livechat team working alone?
I've waited for 3 hours and still 35 people waiting in line.

Finally being helped....after 4,5 hours :S
en no notification sound for the chat when its ur turn.

Hi,
Sorry for that , the customer service is very busy every day. you know there are many problem need to solve. any question you can tell me at here ,i will try my best to help you .
Thanks
Sam

quote:

Op maandag 14 september 2015 22:01 schreef Puntje013 het volgende:
Hello gearbest, I have won a $15 coupon from the giveaway, but when I have some items in my cart with a total of 14,57 and i use the coupon I still need to pay $3,82 because the coupon says: Coupon code can only be used with one piece price, it can not be used with vip price, special offer, group deal at the same time.

Yeah, sorry for that ,you can choose some other product.

quote:

Op maandag 14 september 2015 23:39 schreef robinjoo1 het volgende:
Gearbest when will you add iDeal ??

iDeal?? what you mean ?

quote:

Op dinsdag 15 september 2015 05:19 schreef RobertNL het volgende:

[..]

It's a payment method here in the Netherlands to pay online. Some other Webshops did add this method of payment already.

More information: https://www.ideal.nl/en/payer/

Ok,i see ,thanks ,we are trying to add more payment method.

quote:

Op dinsdag 15 september 2015 05:25 schreef RobertNL het volgende:

[..]

Until the shop offers ideal you might want to use PayPal.
You can put money on your PayPal via ideal.

haha,understand now , thank you so much

quote:

Op dinsdag 15 september 2015 14:10 schreef Miniem het volgende:
Gearbest, I cant track my phone. Order is W1509100411226518

This is your tacking code:05165003363544
and you can check that at here:http://www.17track.net/en/ Choose the Oneworld
Hope can help you.
Thanks
Sam

quote:

Op woensdag 16 september 2015 08:24 schreef Miniem het volgende:

[..]

I know, but it says unable to track.

Try it again. http://www.17track.net/en(...)?nums=05165003363544
you see , i can track

quote:

Op woensdag 16 september 2015 08:51 schreef Miniem het volgende:

[..]

Thank you!

welcome

quote:

Op donderdag 17 september 2015 17:16 schreef Michael-H het volgende:
Hi Gearbest!

I ordered the Cube i10 on september 11th during the Windows 10 flash sale, but it looks like the order is still processing (W1509110300211130).

Can you tell me if the tablet is in stock?

Hi,
Sorry, the tablet is sitill out of stock now ,but will be in stock soon ,then we will ship your order at first time.
Thanks for your support
Sam

quote:

Op donderdag 17 september 2015 17:16 schreef Michael-H het volgende:
Hi Gearbest!

I ordered the Cube i10 on september 11th during the Windows 10 flash sale, but it looks like the order is still processing (W1509110300211130).

Can you tell me if the tablet is in stock?

Hi, about next week it will be in stock. thanks

quote:

Op vrijdag 18 september 2015 09:11 schreef N22 het volgende:
Will Gearbest be selling more Xiaomi Redmi Note 2 accessories in the near future?
I see you are currently only offering a leather folding/flipover case and a glass screenprotector (I am glad you are offering the latter).
I would like to see more cases/pouches available, even a simple leather pouch to put my ordered Redmi Note 2 in would suffice. If possible, I would also like to see an aluminium bumperframe made available.

Thanks for your suggestion.
We will add more accessories of xiaomi redmi note 2 , but not sure when. if we have i will inform you .
Have a nice day!
Sam