[Gearbest] Webcare

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Op zaterdag 31 oktober 2015 12:31 schreef Puntje013 het volgende:
W1509160308489238

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Op dinsdag 3 november 2015 21:00 schreef Voszje het volgende:

[..]

Thank you for your answer. So, do you think I will receive the item anywhere these days? Because I have a feeling that something might went wrong. I'm waiting for quite a while already. It's a pity that it's impossible to check anything about my order...

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Op dinsdag 3 november 2015 14:02 schreef ralph075 het volgende:

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Hi Sam,

Thanks, but... no thanks... This is the untrackable trackingnumber of my initial order/shipment. That shipment is almost 3 months ago and never arrived.

I was told that the item would be resended. I was asking for a tracking for the resended shipment.

So, do you have a tracking of the new shipment of my order?

Regards,
Ralph

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Op dinsdag 3 november 2015 14:02 schreef ralph075 het volgende:

[..]

Hi Sam,

Thanks, but... no thanks... This is the untrackable trackingnumber of my initial order/shipment. That shipment is almost 3 months ago and never arrived.

I was told that the item would be resended. I was asking for a tracking for the resended shipment.

So, do you have a tracking of the new shipment of my order?

Regards,
Ralph

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Op woensdag 4 november 2015 14:43 schreef ralph075 het volgende:

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Well, that is kind of the problem. Customer support told me they would resend the order. However, I never received a new order or tracking number.

The initial Ticket# AT15093001738 and Order# WW1507140619284248.

Never received a new one.

Kind regards,
Ralph

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Op vrijdag 6 november 2015 10:13 schreef maartend het volgende:

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What is soon? Another 3 days and nothing.

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Op zaterdag 7 november 2015 09:43 schreef Gerthoek het volgende:
Hello Gearbest,

Do you have the Leagoo Elite 1 in stock in the EU warehouse?

Great, Gert.

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Op vrijdag 6 november 2015 13:32 schreef maartend het volgende:

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They did just now. Thank you. Everything is oke now.

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Op zondag 8 november 2015 19:38 schreef Folkwin het volgende:
Hi,

I've bought an Eken H9 cam! Order No.:W1511020739426104.
I've fully charged the battery, but when turning the device on it goed from 98% to 82% in around 10 seconds.

Is this normal, do I have to wait for a moment or do I have to charge it more times?

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Op vrijdag 6 november 2015 13:32 schreef maartend het volgende:

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They did just now. Thank you. Everything is oke now.

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Op woensdag 11 november 2015 22:03 schreef eddepetfokt het volgende:
Hi,

Why does code 01111 fail?
[ afbeelding ]

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Op woensdag 11 november 2015 22:03 schreef eddepetfokt het volgende:
Hi,

Why does code 01111 fail?
[ afbeelding ]

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Op woensdag 11 november 2015 12:39 schreef snuffelke het volgende:
Hi,

There was a problem with the tablet 11.11 order with the coupon code. Can you please cancel mine order and refund?

WW1511110311285198

Thank you.

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Op woensdag 11 november 2015 18:51 schreef julius123 het volgende:
can you look into order nr: WP1507262335186538
i never received it because it went back to you.
i have info now from DPD, so maybe you can help?

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Op donderdag 12 november 2015 05:52 schreef eddepetfokt het volgende:

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Code01111 seems te be invalid when i use it during checkout
[ afbeelding ]

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Op donderdag 12 november 2015 05:52 schreef RobertNL het volgende:

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The coupon in the picture: 01111 for item: Folding card lamp funny LED cartoon image pocket bulb does not work

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Op donderdag 12 november 2015 10:18 schreef snuffelke het volgende:

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Thank you very much for the fast response. Your business is much appreciated.

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Op donderdag 12 november 2015 07:13 schreef piglet het volgende:
I had the same problem, code 01111 was not accepted at the checkout.

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Op donderdag 12 november 2015 12:36 schreef julius123 het volgende:

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The package went back to you,
Dpd sent the package to orange post and they sent it to oneworld express. I have confirmation from DPD and orange post that the package had been sent back.
So maybe you could check that?
Thanks for the help.

edit:
ive sent you a PM with an email from paypal

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Op donderdag 12 november 2015 12:36 schreef julius123 het volgende:

[..]

The package went back to you,
Dpd sent the package to orange post and they sent it to oneworld express. I have confirmation from DPD and orange post that the package had been sent back.
So maybe you could check that?
Thanks for the help.
edit:
ive sent you a PM with an email from paypal

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Op donderdag 12 november 2015 13:58 schreef Baas_bas het volgende:
Gearbest,

When do you have the "Cheerson CX 20" in stock in the EU warehouse so I can order it and not pay for customs and only for the shipping costs?

I wanna order it but if I order it from USA warehouse I pay almost 100 dollar on top for customs, which is not worth the price. So I want to order it but only from the EU warehouse so I dont have to pay 100 bucks extra for the customs.

thanks

also thanks for "dimmak" for giving me this advice CHI / [Banggood] Cheerson CX 20 bij Banggood?

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Op donderdag 12 november 2015 12:36 schreef julius123 het volgende:

[..]

The package went back to you,
Dpd sent the package to orange post and they sent it to oneworld express. I have confirmation from DPD and orange post that the package had been sent back.
So maybe you could check that?
Thanks for the help.
edit:
ive sent you a PM with an email from paypal

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Op vrijdag 13 november 2015 18:19 schreef Baas_bas het volgende:

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yes this one http://www.gearbest.com/rc-quadcopters/pp_113550.html?wid=3

no i dont want to order it from china because there will come about 100 bucks on top (so 300¤ for a 200¤ product)

I will wait untill it is in stock in the EU warehouse then. Thanks for restocking it in the EU warehouse though. Do you have any news on when it will happen? Also where is the EU warehouse located? Which country?

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Op vrijdag 13 november 2015 20:56 schreef Kanibanani het volgende:

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Hi again,

Last time I went to gearbest ticket support they told me to wait till november 8th to ask any questions. I have waited and the package still had not arrived. Could you please look into this order and give me soms advice on further steps to be taken?

Thanks in advance!

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Op vrijdag 13 november 2015 15:03 schreef julius123 het volgende:

[..]

thank you

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Op zondag 15 november 2015 16:01 schreef wasdat het volgende:
Hello,

Can you please look at ticket AT15100600145 again ? I'm trying to get a solution for a non delivered order and on 26-10 I got the offer for a refund or resend. Because of holiday i answered to this offer on 4-11 that I would like the refund but I've still didn't receive anything.

Thanks.

Mark

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Op maandag 16 november 2015 17:29 schreef shiznuts het volgende:
Howdy. What's actually the difference between Netherlands Post and Netherlands Post (SF), except for 0.15USD?

[ afbeelding ]

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Op maandag 16 november 2015 12:38 schreef julius123 het volgende:

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I have proof for you,
Can you give me the email adress to send it to?

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Op zondag 15 november 2015 10:29 schreef Baas_bas het volgende:

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Thank you! I can't wait for your message!

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Op dinsdag 17 november 2015 23:12 schreef Catch22- het volgende:
Hi,

Do you know when order # W1511130017024397 will be shipped?

Thanks!

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Op woensdag 18 november 2015 11:36 schreef maartend het volgende:
Ticketnr ; T15101103509

On 06/11 they asked me if I wanted a refund or resend. I answered ; a resend. Since then, nothing has happened. Ticket is still on processing.

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Op woensdag 18 november 2015 16:51 schreef Baas_bas het volgende:

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Could you give me an update on when it will be available in the EU warehouse plz?

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Op donderdag 19 november 2015 10:37 schreef Catch22- het volgende:

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what's soon? The time to shipment was said to be 3-5 days, we're 6 days in now

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Op zaterdag 21 november 2015 09:16 schreef Baas_bas het volgende:

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Thank you for your reply.

I am not familiar with the new product you are recommanding, so I will have to see some reviews and I would need to compare both the products.

But right now I have heard that the Cheerson CX20 is the best so I will wait untill it comes in the EU warehouse

Tnx

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Op dinsdag 24 november 2015 10:46 schreef ITsEZ het volgende:
Support ticket T15111708611, I asked for a refund to my gearbest wallet, didn't hear anything since.

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Op dinsdag 24 november 2015 16:19 schreef Baas_bas het volgende:

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I read on your site that you are not restocking the CX20, but here you said that it will be coming to the EU warehouse. So which is it?

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Op woensdag 25 november 2015 14:21 schreef Baas_bas het volgende:

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Here it says it is NOT in stock in the EU warehouse

http://www.gearbest.com/rc-quadcopters/pp_113550.html?wid=3

I'm afraid that what you are linking me is the USA or China warehouse. When I order from there I need to probably pay an extra ¤100 for import rights and what not and that is not worth the money.

That is why I must be a 100% certain i'm ordering from the EU warehouse. So my package isnt being held by customs.

Thank you for your reply

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Op woensdag 25 november 2015 18:27 schreef JIT het volgende:
Hi,

Please have a look at ticket T15101305782
It's about a non delivered product, shipping date: 2015-09-21 so thats more than three months.

Thank you.

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Op zondag 29 november 2015 15:32 schreef bokje het volgende:
when will the xiaomi redmi note 3 3gb 32gb in silver be on stock in china and when in the europe warehouse?

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Op zondag 29 november 2015 15:32 schreef bokje het volgende:
when will the xiaomi redmi note 3 3gb 32gb in silver be on stock in china and when in the europe warehouse?