[Allbuy] Webcare

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Op zaterdag 12 september 2015 18:56 schreef _Sukkel het volgende:
Hi Allbuy,

A couple of weeks ago I contacted your costumer service because my Cheerson CX-10A was broken. Serena told me she would ask your warhouse staff to 'reship the defective item'. That's a great service! I received that message on 24 August. So far, I haven't received anything, neither the drone nor an email that the item was shipped. I tried contacting you by email twice, but I didn't receive a response. So I'm trying it this way. Can you please look into it? My order number is 20150731044102613 and my costumer service request is #13627.

Edit: Allbuy's costumers service contacted me, they're checking it with their warehouse staff

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Op maandag 14 september 2015 13:12 schreef rene90 het volgende:

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ik krijg net een berichtje van de dame van Allbuy die al in de metro zit dus niet meer hier kan reageren omdat ze mobiel geen VPN heeft.
Er is een nieuw exemplaar naar je onderweg, je hebt een DM met het tracking nummer.

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Op maandag 14 september 2015 18:18 schreef Allbuy het volgende:

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Thank you so much for the kind help. Rene,

For Sukkel, Thanks for your trust and your patience for allbuy.

First of all, we have to express our sincere apology of your replacement, it is a little late due to the mistake made by the staff in the warehouse. Now after double check with the staff, now your new replacement, new package with the new tracking number RX926145245DE. Now the new package with a brand new replacement is head to your destination. Hope you will receive it soon.

If you have any other question about allbuy, pls leave your msg here directly, we will always here to assist on you.

Regards.

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Op donderdag 17 september 2015 11:37 schreef eddepetfokt het volgende:
Hi dodge-911
Did allbuy already contact you? Seems webcare is slow.

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Actually the item is still working,right?

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Op donderdag 17 september 2015 12:34 schreef dodge_911 het volgende:

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I had already sent a message via the site and they replied they couldn't hear the noise in the video. Now they're giving me the usual runaround with messages back and forth.
Last message I received was :

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so you know what game they're trying to play.

Suffice to say I'm rather disappointed with the level of customer care at AllBuy right now.

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Op vrijdag 18 september 2015 09:15 schreef Allbuy het volgende:

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Hi eddepetfokt,

I am soooooooooo sorry for the delay!

The refund is already done, transaction ID 0H560823M5975424K

Take a check and let me know if there is still any problem.

Oh no~ it is a mistake cause by the stupid system, somehow it didn't update your order state into refund request. I have submitted the system bug and notice all the staff involved. Now that it is fixed and we believe the same issue would not happen again.

To show our sincere apology on this issue, apart from the full refund, we would arrange a reshipment for you as the compensation, is that OK?

Again, many apologies.

Best regards,

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Op vrijdag 18 september 2015 08:46 schreef Allbuy het volgende:

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Hi dodge_911,

First of all, please accept my sincere apology for my late reply. I am Vivian, the new webcare from allbuy, frankly it takes time for me to take over all jobs from the previous. BUT, I believe I would catch up and do better here. Thanks for your help @eddepetfokt @rene

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@dodge_911 I am so sorry for your order problem, I am afraid the speaker has been damaged by the rough shipman.

1. Kindly offer your order number with me
2. We could arrange reshipment for you asap, if you are still expecting the speaker
3. We are sincere, please accept our apology~~

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Op vrijdag 18 september 2015 10:22 schreef Allbuy het volgende:

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Hi dodge_911,

Thanks for your understanding.

Would arrange the reshipment asap, and get back to you with the tracking number when it is ready.

Thank you so much for your patience and understanding!

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Op donderdag 24 september 2015 04:48 schreef Allbuy het volgende:

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Hello dodge_911,

Have PM you the tracking code for your reshipment. Please take a check.

Have a nice day.

Thanks,

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Op donderdag 24 september 2015 12:50 schreef µ het volgende:
Hi AB, I won a quadcopter from you

This one: https://www.allbuy.com/de(...)0MP-HD-Camera-144517

I wonder if I can order more batteries?

What is you advice?

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Op vrijdag 25 september 2015 08:18 schreef Allbuy het volgende:
Hello,

Here is the replacement battery - https://www.allbuy.com/detail/WSX--MX-X6A-B05-6-Port-Charger-6-37V-750mA-25C-Li-Battery-for-JJRC-H12C--DFD-F181--MJX-X400-3A-US-Plug-with-EU-Adapter-148097

Preparing for one more replacement battery if you are planning to go out for fun without any power charger.

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Op vrijdag 25 september 2015 08:22 schreef rene90 het volgende:

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some advice from me, use the FOKNLAB coupon for 10% discount

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Op vrijdag 25 september 2015 16:54 schreef µ het volgende:

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Hmmz, what is happening here?

I put the thing in my cart, then I have no option to enter the coupon?

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Op vrijdag 25 september 2015 17:44 schreef rene90 het volgende:

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one step further in the process

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Op vrijdag 25 september 2015 17:47 schreef µ het volgende:

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I
Not possible with paypal checkout?

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Op vrijdag 25 september 2015 17:47 schreef µ het volgende:

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Not possible with paypal checkout?

Damn, 7 seconds too slow

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Thank you, your order has been Paid.

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Op vrijdag 18 september 2015 09:15 schreef Allbuy het volgende:

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Hi eddepetfokt,

I am soooooooooo sorry for the delay!

The refund is already done, transaction ID 0H560823M5975424K

Take a check and let me know if there is still any problem.

Oh no~ it is a mistake cause by the stupid system, somehow it didn't update your order state into refund request. I have submitted the system bug and notice all the staff involved. Now that it is fixed and we believe the same issue would not happen again.

To show our sincere apology on this issue, apart from the full refund, we would arrange a reshipment for you as the compensation, is that OK?

Again, many apologies.

Best regards,

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Op donderdag 24 september 2015 04:48 schreef Allbuy het volgende:

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Hello dodge_911,

Have PM you the tracking code for your reshipment. Please take a check.

Have a nice day.

Thanks,

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Op donderdag 8 oktober 2015 08:47 schreef Allbuy het volgende:

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Hi Brammetjuh94,

Sorry for my late respond since I just got back from my holiday and I am really sorry for the product problem you are facing.

Please tell me your order number and if possible, maybe you could send me pics or video to show me the situation as you have mentioned there maybe some loose component in it. It would be much helpful to solve the problem out.

Thanks and please do not worry it would be on our full responsibility to take care of this problem.

Regards,

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Op donderdag 8 oktober 2015 09:01 schreef Allbuy het volgende:

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Hi dodge_911,

It is really sad news that our reshipment hasn't satisfied you.

1. Is the problem exactly the same with the previous one?
2. Is there any damage on the parcel?
3. Do you have any idea or local help to adjust the speaker?

I check our history sale about this xiaomi speaker, we never occur to the problem like you, both have no same situation on other xiaomi forum. We are sure that our xiaomi product is original so if this problem remains, we would consider escalate it into xiaomi company to improve this problem.

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Last, I would suggest a refund to you and we are sincerely sorry for all the inconvenience has caused.

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Op donderdag 8 oktober 2015 10:54 schreef Allbuy het volgende:

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Hi Brammetjuh94,

Thanks for your quick reply.

I guess you must copy a wrong order number because I check it is in closed status. Please confirm this with me.

Thanks,

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Op zaterdag 10 oktober 2015 04:18 schreef Allbuy het volgende:

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Hi,

Have already passed your refund request to our accounting, usually it would be fulfilled within couple business days.

Thank you for your patience and support.

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Op maandag 12 oktober 2015 11:31 schreef Allbuy het volgende:

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Hi,
Have passed your question to our product manager and I would get back to you with the solution. One more question to be confirmed, so is the headphone is still working for you?
Thank you so much for your patience and support, and don't worry, we would take full responsibility.

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Op zaterdag 10 oktober 2015 04:18 schreef Allbuy het volgende:

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Hi,

Have already passed your refund request to our accounting, usually it would be fulfilled within couple business days.

Thank you for your patience and support.

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Op donderdag 22 oktober 2015 08:42 schreef Allbuy het volgende:
Hi,
I am so sorry for the lost and it must be some system error that your order missed to be resend.
Your order has been re-put into the resend list now, and it would be resent asap, and tracking number would be sent to your email inbox via system, please remember to check then.
Thank you so much for your understanding and patience.

Regards,

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Op donderdag 5 november 2015 07:54 schreef Allbuy het volgende:

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Hi Robert,

Sorry for any inconvenience.
Could you please tell me the transaction ID so I could check?

Thanks,
Vivian

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Op donderdag 29 oktober 2015 03:02 schreef Allbuy het volgende:
Hi,

Sorry for any inconvenience.
The tracking number is SGKEN1590008513, it is sent via DHL eCommerce, tracking site: http://webtrack.dhlglobalmail.com/
Have a nice day;)

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Op dinsdag 10 november 2015 03:37 schreef Allbuy het volgende:

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Hi,

Sorry for the inconvenience.

Our system would automatically send you emails when the package(s) is ready to dispatch with tracking number(s).

I tracked the two packages, they are dispatched at the same day and arrived at NL at the same day, and one of them got to you and the other may be delayed by some reasons. Because they are separated into two isolated package, actual shipment status diverse. I believe it would also get to you very soon, or you could consult your local post directly for help.
You could go to https://www.internationalparceltracking.com/#/search for the detailed tracking info.
Thanks and let me know if there is still problem.

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Op donderdag 19 november 2015 12:22 schreef exelletor het volgende:
Okay, unfortunately, again problems with Allbuy. Order 20151111080152717 still shows as not shipped, while on the product pages everything was showing in stock and Albuy promises to ship within 7 days after ordering...

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Op maandag 23 november 2015 03:07 schreef Allbuy het volgende:
Hi, So sorry for the delay. It is accident the supplier offered the wrong color headphones for us, it took another day to prepare the package. We take average 1-3 days to ship the package, it is really a shameful accident for your order and please accept our deeply apology.