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Hi,quote:Op maandag 12 oktober 2015 11:31 schreef Allbuy het volgende:
[..]
Hi,
Have passed your question to our product manager and I would get back to you with the solution. One more question to be confirmed, so is the headphone is still working for you?
Thank you so much for your patience and support, and don't worry, we would take full responsibility.
The audio is still working, as long as I keep my head steady nothing's wrong, but as soon as I move it I get the problem.
With kind regards,
Bram
Nobody exists on purpose. Nobody belongs anywhere. We're all going to die. Come watch TV.
I received the refund this morning.quote:
[..]
Hi,
Have already passed your refund request to our accounting, usually it would be fulfilled within couple business days.
Thank you for your patience and support.
Thank you for all your help in this matter.
:: Not an expert, but I play one on the web ::
:: Dodgereviews @ YouTube ::
:: Dodgereviews @ YouTube ::
Always my pleasure.quote:Op woensdag 14 oktober 2015 16:16 schreef dodge_911 het volgende:
[..]
I received the refund this morning.
Thank you for all your help in this matter.
Thank you so much for your support.
Have a nice day.
Dear Allbuy,
When I can expect you to ship the resend for my order 20150730185624604 that was lost during transit? On the 30th of September you have filed a complaint to the postal company and now it has been days since you finally confirmed that the package is lost and I asked for a resend.
Cheers.
When I can expect you to ship the resend for my order 20150730185624604 that was lost during transit? On the 30th of September you have filed a complaint to the postal company and now it has been days since you finally confirmed that the package is lost and I asked for a resend.
Cheers.
Hi,quote:
Dear Allbuy,
When I can expect you to ship the resend for my order 20150730185624604 that was lost during transit? On the 30th of September you have filed a complaint to the postal company and now it has been days since you finally confirmed that the package is lost and I asked for a resend.
Cheers.
I am so sorry for the lost and it must be some system error that your order missed to be resend.
Your order has been re-put into the resend list now, and it would be resent asap, and tracking number would be sent to your email inbox via system, please remember to check then.
Thank you so much for your understanding and patience.
Regards,
Hi Allbuy,quote:
Hi,
I am so sorry for the lost and it must be some system error that your order missed to be resend.
Your order has been re-put into the resend list now, and it would be resent asap, and tracking number would be sent to your email inbox via system, please remember to check then.
Thank you so much for your understanding and patience.
Regards,
Thanks for your help, the same day that you replied, I was informed of a new order assigned to my name. A few days later, I got a shipping notification, but without a tracking code... Could you have a look whether there is a tracking code for 20151022095311806?
Hi,quote:
[..]
Hi Allbuy,
Thanks for your help, the same day that you replied, I was informed of a new order assigned to my name. A few days later, I got a shipping notification, but without a tracking code... Could you have a look whether there is a tracking code for 20151022095311806?
Sorry for any inconvenience.
The tracking number is SGKEN1590008513, it is sent via DHL eCommerce, tracking site: http://webtrack.dhlglobalmail.com/
Have a nice day;)
Hi Allbuy!
My order is: 20151104211323352
I did pay for the order but it says still unpaid in my account.
Could you look in to this?
Best regards,
Robert
My order is: 20151104211323352
I did pay for the order but it says still unpaid in my account.
Could you look in to this?
Best regards,
Robert
MisterTao.com / Buyincoins - recommender: RobertNL
Reviews/mindfarts: http://gearbullet.tweakblogs.net/
Reviews/mindfarts: http://gearbullet.tweakblogs.net/
Hi Robert,quote:
Hi Allbuy!
My order is: 20151104211323352
I did pay for the order but it says still unpaid in my account.
Could you look in to this?
Best regards,
Robert
Sorry for any inconvenience.
Could you please tell me the transaction ID so I could check?
Thanks,
Vivian
Hi,quote:
[..]
Hi Robert,
Sorry for any inconvenience.
Could you please tell me the transaction ID so I could check?
Thanks,
Vivian
I did send you a private message with the information.
MisterTao.com / Buyincoins - recommender: RobertNL
Reviews/mindfarts: http://gearbullet.tweakblogs.net/
Reviews/mindfarts: http://gearbullet.tweakblogs.net/
Sorry, maybe it is system delay. DM notification rushed in just now and I am checking your problem now.quote:
[..]
Hi,
I did send you a private message with the information.
Wait a sec. Thanks.
Thank you for fixing!
MisterTao.com / Buyincoins - recommender: RobertNL
Reviews/mindfarts: http://gearbullet.tweakblogs.net/
Reviews/mindfarts: http://gearbullet.tweakblogs.net/
Hi Allbuy (once again),quote:
Hi,
Sorry for any inconvenience.
The tracking number is SGKEN1590008513, it is sent via DHL eCommerce, tracking site: http://webtrack.dhlglobalmail.com/
Have a nice day;)
Thank you for the resend, hopefully the parcel will arive soon this time.
Meanwhile, I got a problem with another order. I was waiting for weeks for the order 20151015073135888 to arrive. When it finally arrived, I noticed that I got only half of what I ordered. Also, when I check on Allbuy site, I can see that only half of the order was shipped. I understand the decision of your warehouse employees to save on the shipping costs (otherwise the package would be above 2KG), but I find it really VERY annoying that you didn't send the order in two separate packages and didn't even bother to inform me that you only shipped the half of what I ordered. Anyways, when I can expect you to ship the remaining 15 pieces?
Hi,quote:
[..]
Hi Allbuy (once again),
Thank you for the resend, hopefully the parcel will arive soon this time.
Meanwhile, I got a problem with another order. I was waiting for weeks for the order 20151015073135888 to arrive. When it finally arrived, I noticed that I got only half of what I ordered. Also, when I check on Allbuy site, I can see that only half of the order was shipped. I understand the decision of your warehouse employees to save on the shipping costs (otherwise the package would be above 2KG), but I find it really VERY annoying that you didn't send the order in two separate packages and didn't even bother to inform me that you only shipped the half of what I ordered. Anyways, when I can expect you to ship the remaining 15 pieces?
Sorry for the inconvenience.
Our system would automatically send you emails when the package(s) is ready to dispatch with tracking number(s).
I tracked the two packages, they are dispatched at the same day and arrived at NL at the same day, and one of them got to you and the other may be delayed by some reasons. Because they are separated into two isolated package, actual shipment status diverse. I believe it would also get to you very soon, or you could consult your local post directly for help.
You could go to https://www.internationalparceltracking.com/#/search for the detailed tracking info.
Thanks and let me know if there is still problem.
Thank you, I was not infromed of the second shipment and didn't have the tracking number. The second parcel arrived today, problem solved.quote:
[..]
Hi,
Sorry for the inconvenience.
Our system would automatically send you emails when the package(s) is ready to dispatch with tracking number(s).
I tracked the two packages, they are dispatched at the same day and arrived at NL at the same day, and one of them got to you and the other may be delayed by some reasons. Because they are separated into two isolated package, actual shipment status diverse. I believe it would also get to you very soon, or you could consult your local post directly for help.
You could go to https://www.internationalparceltracking.com/#/search for the detailed tracking info.
Thanks and let me know if there is still problem.
Glad to hear the parcel arrived. Have a nice dayquote:
[..]
Thank you, I was not infromed of the second shipment and didn't have the tracking number. The second parcel arrived today, problem solved.
Okay, unfortunately, again problems with Allbuy. Order 20151111080152717 still shows as not shipped, while on the product pages everything was showing in stock and Albuy promises to ship within 7 days after ordering...
Got the shipping notification this weekend. Shame that it took so long.quote:
Okay, unfortunately, again problems with Allbuy. Order 20151111080152717 still shows as not shipped, while on the product pages everything was showing in stock and Albuy promises to ship within 7 days after ordering...
Hi, So sorry for the delay.quote:
[..]
Got the shipping notification this weekend. Shame that it took so long.
It is accident the supplier offered the wrong color headphones for us, it took another day to prepare the package. We take average 1-3 days to ship the package, it is really a shameful accident for your order and please accept our deeply apology.
Hi Allbuy,quote:
Hi, So sorry for the delay.
I got a letter from a postal company that I need to declare the value of the items included in one of the packages and pay the customs duty. Because you split the order, I don't know what exactly is inside the package RS305301703NL, can you tell me?
Thanks!
1* WHITE https://www.allbuy.com/de(...)and-Tablet-PC-154102quote:
[..]
Hi Allbuy,
I got a letter from a postal company that I need to declare the value of the items included in one of the packages and pay the customs duty. Because you split the order, I don't know what exactly is inside the package RS305301703NL, can you tell me?
Thanks!
3* BLACK https://www.allbuy.com/de(...)nes-Tablet-PC-143560
1* BLACK https://www.allbuy.com/de(...)d-FM-Function-150462
I am sorry for the inconvenience. Let me know if anything I can help.
Regards,
