Consument krijgt hulp bij belterreur

Ik kwam dit juweeltje tegen op Reddit:
http://www.reddit.com/r/Y(...)beat_a_telemarketer/

You should know how to beat a Telemarketer.

So I'm 19 and I sell vacations for a telemarketer. I think you should what to avoid saying and when you know you're about to get fucked by the closer.

Vacations: Always a great package. Catch is the 90 minute VIP presentation where they bring in a super closer ely that nags you till you buy a timeshare that drains your money for life.
Energy Evaluation: Completely free of charge. But when they come to EVAL you there's a great Salesman with them that tries to sell you shit.

LifeAlert shit: Preys on the elderly. They usually have something but they'll buy another.
Debt Reduction: They use negotiators. They'll get your interest rates lowered. But they usually require 1 or 2 cards they can charge 1K to. They utilize techniques you can use at home. They'll call the bank followed by "This is so and so's brother. Our mother just died, can you help lower so and so's interest rates because he's trying to pay for the funeral" and bullshit like that.

When you're going to a closer and it's time to hangup will always be followed by..:
"Let me see what I can do for you."
"I'm brand new here, let me see if there's any options I didn't cover."
"Let me check if this is still available."
"One moment while I verify your information."

The WHOLE conversation is based on "up front control" any rebuttal they use will be followed by a question. This is to keep control of the conversation. Simple requests are usually demands. It's like a police officer. They don't say "Can you hand me your license" it's "License please" telemarketer equivalent "Can you grab a pen and paper" vs. "Grab a pen and paper and I'll give you all the details."

If they try to be friendly, maybe they're a friendly person. But it's usually just them trying to build report, the more you like them, the more likely you are to buy, don't become there friend over the phone.

Literally anything you could dream of saying will have a rebuttal.

Not Interested: Sir/Maam all I ask for is a few minutes of your time and if you're still not interested after a few minutes you can hangup on me and we can part as friends, fair enough?

Not Interested 2: Let me give you all the details first so you can make a more informed decision, when was the last time you were on vacation?

Not Interested 3: Sir/Maam it doesn't cost anything to listen, what's the worst that could happen?
I don't have time: No problem I'll give you the short version (note this is NEVER a short version. It's always the exact same, but you don't know the script so you can't tell if it's the original or short.)
Is this going to cost anything: I get the information one line at a time on my screen.
Cost 2: If I see any cost related items I'll bring them to your attention immediately.
Cost 3: Yes there is a cost "how much?" everything's in legal format and I'm required by law to go line by line.

If there's any questions for something I might need to add, reply, I'll add it.

TLDR; Hang the fuck up.
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Dit is dus precies wat ik bedoel met niet het spelletje volgens hun regels meespelen, ze hebben een compleet script met alle mogelijke reacties op al jouw reacties om je bezig te houden en hoe langer dat gebeurd hoe meer je je laat ompraten, oftewel kap het direct af.

Niet ingaan op wat zij oplepelen uit het belscript, na jouw "geen interesse", gewoon "nee, je krijgt niet meer tijd om de voordelen uit te leggen, je krijgt geen argumentatie waarom niet, fijne dag verder *CLICK* " (jij neemt het initiatief om het gesprek af te kappen ipv dat het aan hun overlaat, iets wat beleefde mensen vaak doen).

[ Bericht 0% gewijzigd door slashdotter3 op 24-07-2012 16:24:37 ]