SPOILER

1.How can I pay for an order?
To pay for an order on Allbuy, follow the steps below:
1) Add order and click the "Pay now" button
2) Choose your preferred payment method on the checkout page

2.How do I track my order/package?

Use your package track number from your order page and check the package status via http://www.17track.net/en/

3.What's the return prodedure?

Return Policy
We want you to be completely satisfied with your purchase on Allbuy. If for any reason you are unhappy, please contact Allbuy support at support@allbuy.com.
You may return all products within 30 days of delivery.
You can initiate a return or a refund on items from your Order Center page. Simply click on ‘Contact AllBuy’ in every order page you want to request a return or a refund and Allbuy Support will be ready to assist.
We aim to process all requests within 72 hours upon receiving. Refunds are issued back to the original form of payment used to purchase the order. Should you have any questions about the status of your refund, your return or your account, please feel free to contact Allbuy support at support@allbuy.com

4.How do I cancel order and get refund?
You can login your allbuy account and submit a refund request.Then you can send email to Support@allbuy.net for further refund information.

5.Can I delete my allbuy account?
Due to security policies, the email address of your Allbuy account cannot be changed or deleted. We apologize for the inconvenience. Please simply apply for a new Allbuy account using your new email address.

6.What's the currency is the product price in?Can I pay order with my local currency?
You can check item prices in currency USD AUD RUB GBP EUR HKD.And you can pay for an order via paypal or credit card with USD currency.

7.Is shipping free?Which carrier does Allbuy use?
Allbuy suppliers don’t offer free shipping for all items.You can check shipping charges on the product page.And we ship all packages via Air Parcel Registered.

8.When will I receive my package?
After confirming your orders,we usually will ship orders out within 3 working days.The actual delivery time mainly depends on your local logistics.From our experience,the estimated delivery time is 7-14 days.But for some remote areas,it may take 14-25 working days.

9.How do I contact Allbuy?
You can contact us by click here: support@allbuy.net or pay attention to our Facebook account（https://www.facebook.com/(...)21170?fref=ts）;，which send private message with your problems to us.We will respond to your needs as quickly as possible.

10.Why did my payment fail?
1.Paypal/credit card’s balance is not enough;
2.Account information is incorreect;
3.None of above issues,please send us the screenshot of the erro page to support@allbuy.net.We will check it for you.

Credit Card Frequent Issues:
Reasons why your payment via credit card was declined include:
- Some of the card/personal details entered do not match the information held by your Card Issuer
- You do not have enough cleared funds on your card to cover the amount of the purchase
- Your card has been reported as lost/stolen and been cancelled by your Card Issuer
- Your card has or is due to expire and has been replaced by your Card Issuer
- Your card has recently been replaced by your Card Issuer but not yet activated
- Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
- There may be a problem with your Card Issuer’s authorization system
- You haven't activated 3-D Secure (Verified by Visa and MasterCard SecureCode) of your card

11.Have a problem logging into my allbuy account?
If you cannot login to your Allbuy account and a message tip shows “Sorry,the account does not exist,” then please click "New here?Register",which is blue color, and then use your paypal account email address to create a Allbuy account there.

If you have already registered an account, then please try the following:
Can't login? Try clicking on the "Sign in" button immediately above, instead of pressing "register".
Forgot password? To reset your account password, click here."Forgot your password?"
If you still cannot login to your account after trying all the above methods, then please contact by us here."support@allbuy.net"

If you have any question about your order or allbuy, do welcome to leave msg below or emai to us via support@allbuy.net.

quote:

Op zaterdag 12 september 2015 18:56 schreef _Sukkel het volgende:
Hi Allbuy,

A couple of weeks ago I contacted your costumer service because my Cheerson CX-10A was broken. Serena told me she would ask your warhouse staff to 'reship the defective item'. That's a great service! I received that message on 24 August. So far, I haven't received anything, neither the drone nor an email that the item was shipped. I tried contacting you by email twice, but I didn't receive a response. So I'm trying it this way. Can you please look into it? My order number is 20150731044102613 and my costumer service request is #13627.

Edit: Allbuy's costumers service contacted me, they're checking it with their warehouse staff

quote:

Op maandag 14 september 2015 12:59 schreef Miniem het volgende:
Awing, how much for your dog?

quote:

Op zaterdag 12 september 2015 18:56 schreef _Sukkel het volgende:
Hi Allbuy,

A couple of weeks ago I contacted your costumer service because my Cheerson CX-10A was broken. Serena told me she would ask your warhouse staff to 'reship the defective item'. That's a great service! I received that message on 24 August. So far, I haven't received anything, neither the drone nor an email that the item was shipped. I tried contacting you by email twice, but I didn't receive a response. So I'm trying it this way. Can you please look into it? My order number is 20150731044102613 and my costumer service request is #13627.

Edit: Allbuy's costumers service contacted me, they're checking it with their warehouse staff

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Op maandag 14 september 2015 13:12 schreef rene90 het volgende:

[..]

ik krijg net een berichtje van de dame van Allbuy die al in de metro zit dus niet meer hier kan reageren omdat ze mobiel geen VPN heeft.
Er is een nieuw exemplaar naar je onderweg, je hebt een DM met het tracking nummer.

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Op maandag 14 september 2015 18:18 schreef Allbuy het volgende:

[..]

Thank you so much for the kind help. Rene,

For Sukkel, Thanks for your trust and your patience for allbuy.

First of all, we have to express our sincere apology of your replacement, it is a little late due to the mistake made by the staff in the warehouse. Now after double check with the staff, now your new replacement, new package with the new tracking number RX926145245DE. Now the new package with a brand new replacement is head to your destination. Hope you will receive it soon.

If you have any other question about allbuy, pls leave your msg here directly, we will always here to assist on you.

Regards.

quote:

Op maandag 14 september 2015 19:30 schreef bl-bl-blikje het volgende:
Can i pay with iDeal on allbuy?

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Op maandag 14 september 2015 19:42 schreef _Sukkel het volgende:

[..]

Top bedankt voor je hulp! Ik heb je DM ontvangen, maar ik kan er nog geen terugsturen.

[..]

Thanks for your quick reply and great service!

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Op donderdag 17 september 2015 11:37 schreef eddepetfokt het volgende:
Hi dodge-911
Did allbuy already contact you? Seems webcare is slow.

quote:

Actually the item is still working,right?

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Op donderdag 17 september 2015 12:34 schreef dodge_911 het volgende:

[..]

I had already sent a message via the site and they replied they couldn't hear the noise in the video. Now they're giving me the usual runaround with messages back and forth.
Last message I received was :

[..]

so you know what game they're trying to play.

Suffice to say I'm rather disappointed with the level of customer care at AllBuy right now.

quote:

Op donderdag 17 september 2015 12:34 schreef dodge_911 het volgende:

[..]

I had already sent a message via the site and they replied they couldn't hear the noise in the video. Now they're giving me the usual runaround with messages back and forth.
Last message I received was :

[..]

so you know what game they're trying to play.

Suffice to say I'm rather disappointed with the level of customer care at AllBuy right now.

quote:

Op woensdag 16 september 2015 10:45 schreef eddepetfokt het volgende:
Hello,

Allbuy promissed to refund a broken item. When they failed to refund i opened a paypal claim. Serena from allbuy contacted me and promised me a refund when i closed the case first.
So i closed the case but they still did not refund, and now Serena only wants to send a replacement part.

I sent the order number by DM. I hope you will finally keep your promise and refund.


Serena (allbuy)
Sep 16, 16:32

Dear ,

Really sorry that we failed to issue the refund for you before.Then would you like us to reship one piece of the item as replacement for you?

Best regards
Serena
---------

Serena (allbuy)
Sep 7, 08:55

Dear ,

Really sorry for the late reply.

I will submit the refund request for your defective item.But we notice you opened the dispute.Could you please close it?

Best regards
Serena

(It took 22 messages and more than 1 month waiting untill today...worst customer service EVER)

quote:

Op vrijdag 18 september 2015 09:15 schreef Allbuy het volgende:

[..]

Hi eddepetfokt,

I am soooooooooo sorry for the delay!

The refund is already done, transaction ID 0H560823M5975424K

Take a check and let me know if there is still any problem.

Oh no~ it is a mistake cause by the stupid system, somehow it didn't update your order state into refund request. I have submitted the system bug and notice all the staff involved. Now that it is fixed and we believe the same issue would not happen again.

To show our sincere apology on this issue, apart from the full refund, we would arrange a reshipment for you as the compensation, is that OK?

Again, many apologies.

Best regards,

quote:

Op vrijdag 18 september 2015 09:34 schreef eddepetfokt het volgende:

[..]

Thank you Vivian.
Unfortunately i never received a refund. Order shows 'refund procesing' but it was never really refunded.

Edit: i just received the refund on 9.42 am in my Paypal account. Thanks.

quote:

Op vrijdag 18 september 2015 08:46 schreef Allbuy het volgende:

[..]

Hi dodge_911,

First of all, please accept my sincere apology for my late reply. I am Vivian, the new webcare from allbuy, frankly it takes time for me to take over all jobs from the previous. BUT, I believe I would catch up and do better here. Thanks for your help @eddepetfokt @rene

quote:

@dodge_911 I am so sorry for your order problem, I am afraid the speaker has been damaged by the rough shipman.

1. Kindly offer your order number with me
2. We could arrange reshipment for you asap, if you are still expecting the speaker
3. We are sincere, please accept our apology~~

quote:

Op vrijdag 18 september 2015 10:09 schreef dodge_911 het volgende:

[..]

Welcome Vivian. No worries about the late reply.
You're more helpful in one message than your colleague Serena on the e-mail support is in 10 messages.

[..]

1. order # 20150816012423312
2. I would like a reshipment, thank you very much!
3. Apology accepted

quote:

Op vrijdag 18 september 2015 10:22 schreef Allbuy het volgende:

[..]

Hi dodge_911,

Thanks for your understanding.

Would arrange the reshipment asap, and get back to you with the tracking number when it is ready.

Thank you so much for your patience and understanding!

quote:

Op dinsdag 22 september 2015 08:24 schreef eddepetfokt het volgende:
Hello Vivian,

I sent you a PM on friday. Please check?

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Op vrijdag 18 september 2015 15:53 schreef dodge_911 het volgende:

[..]

Thank you very much for the assistance.

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Op donderdag 24 september 2015 04:48 schreef Allbuy het volgende:

[..]

Hello dodge_911,

Have PM you the tracking code for your reshipment. Please take a check.

Have a nice day.

Thanks,

quote:

Op donderdag 24 september 2015 12:50 schreef µ het volgende:
Hi AB, I won a quadcopter from you

This one: https://www.allbuy.com/de(...)0MP-HD-Camera-144517

I wonder if I can order more batteries?

What is you advice?

quote:

Op donderdag 24 september 2015 12:50 schreef µ het volgende:
Hi AB, I won a quadcopter from you

This one: https://www.allbuy.com/de(...)0MP-HD-Camera-144517

I wonder if I can order more batteries?

What is you advice?

quote:

Op vrijdag 25 september 2015 08:18 schreef Allbuy het volgende:
Hello,

Here is the replacement battery - https://www.allbuy.com/detail/WSX--MX-X6A-B05-6-Port-Charger-6-37V-750mA-25C-Li-Battery-for-JJRC-H12C--DFD-F181--MJX-X400-3A-US-Plug-with-EU-Adapter-148097

Preparing for one more replacement battery if you are planning to go out for fun without any power charger.

[..]

quote:

Op vrijdag 25 september 2015 08:22 schreef rene90 het volgende:

[..]

some advice from me, use the FOKNLAB coupon for 10% discount

quote:

Op vrijdag 25 september 2015 16:54 schreef µ het volgende:

[..]


[..]

Hmmz, what is happening here?

I put the thing in my cart, then I have no option to enter the coupon?

quote:

Op vrijdag 25 september 2015 17:44 schreef rene90 het volgende:

[..]

one step further in the process

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Op vrijdag 25 september 2015 17:47 schreef µ het volgende:

[..]
I
Not possible with paypal checkout?

quote:

Op vrijdag 25 september 2015 17:47 schreef µ het volgende:

[..]

Not possible with paypal checkout?

Damn, 7 seconds too slow

quote:

Thank you, your order has been Paid.

quote:

Op vrijdag 18 september 2015 09:15 schreef Allbuy het volgende:

[..]

Hi eddepetfokt,

I am soooooooooo sorry for the delay!

The refund is already done, transaction ID 0H560823M5975424K

Take a check and let me know if there is still any problem.

Oh no~ it is a mistake cause by the stupid system, somehow it didn't update your order state into refund request. I have submitted the system bug and notice all the staff involved. Now that it is fixed and we believe the same issue would not happen again.

To show our sincere apology on this issue, apart from the full refund, we would arrange a reshipment for you as the compensation, is that OK?

Again, many apologies.

Best regards,

quote:

Op donderdag 24 september 2015 04:48 schreef Allbuy het volgende:

[..]

Hello dodge_911,

Have PM you the tracking code for your reshipment. Please take a check.

Have a nice day.

Thanks,

quote:

Op zaterdag 3 oktober 2015 13:30 schreef eddepetfokt het volgende:

[..]

Hello Vivian,

Just a reminder that i still not received the item ypu promissed. In fact it has never been sent by Allbuy. The trackingnumber you gave me still says ' pre advised'.

Can you please check the status?

quote:

Op dinsdag 6 oktober 2015 12:42 schreef Brammetjuh94 het volgende:
Hello Allbuy!

I ordered a Xiaomi Mi Headphones pair a week or 2 ago, and they already arrived! They look stunning and the sound is quite good, but as soon as I even remotely move my head, the right earclamp makes a horrible sound. It has some loose component in it, making it impossible to listen to music when moving my head even a little.This means I can't really wear it on my bike, which was the main reason to purchase this pair of headphones.

Is there any way I can fix this?

quote:

Op dinsdag 6 oktober 2015 15:08 schreef dodge_911 het volgende:

[..]

Received the replacement speaker today. Thanks for that!
Sadly, it has the same problem as the previous one I received.

quote:

Op donderdag 8 oktober 2015 08:47 schreef Allbuy het volgende:

[..]

Hi Brammetjuh94,

Sorry for my late respond since I just got back from my holiday and I am really sorry for the product problem you are facing.

Please tell me your order number and if possible, maybe you could send me pics or video to show me the situation as you have mentioned there maybe some loose component in it. It would be much helpful to solve the problem out.

Thanks and please do not worry it would be on our full responsibility to take care of this problem.

Regards,

quote:

Op donderdag 8 oktober 2015 09:01 schreef Allbuy het volgende:

[..]

Hi dodge_911,

It is really sad news that our reshipment hasn't satisfied you.

1. Is the problem exactly the same with the previous one?
2. Is there any damage on the parcel?
3. Do you have any idea or local help to adjust the speaker?

I check our history sale about this xiaomi speaker, we never occur to the problem like you, both have no same situation on other xiaomi forum. We are sure that our xiaomi product is original so if this problem remains, we would consider escalate it into xiaomi company to improve this problem.

quote:

Last, I would suggest a refund to you and we are sincerely sorry for all the inconvenience has caused.

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Op donderdag 8 oktober 2015 09:03 schreef Brammetjuh94 het volgende:

[..]

Hi Allbuy,

Not a problem, i expected that!

The order number is 20150918175918201.

I would love to make a video or take a picture, but I can't quite see the loose component. I tried removing the removable earcuffs, but i still can't see anything that doesn't look right. It also isnt solved by swapping the earcuffs with the non-pleather ones.

So a I took a picure, but simply put I can't get the actual defect on camera.


[ afbeelding ]

Thank you for taking the time to respond.

quote:

Op donderdag 8 oktober 2015 10:54 schreef Allbuy het volgende:

[..]

Hi Brammetjuh94,

Thanks for your quick reply.

I guess you must copy a wrong order number because I check it is in closed status. Please confirm this with me.

Thanks,

quote:

Op donderdag 8 oktober 2015 10:03 schreef dodge_911 het volgende:

[..]

Thank you for your response.

1. Yes, it has exactly the same problem as the previous one
2. I took pictures of the package, it was not damaged
3. After I received confirmation for a replacement, I took the other one to an electronics engineer, so he maybe could figure out what's causing the noise. He found nothing obvious that could be the cause of the noise.

I have heard of others that also experience the same noise as I do on another forum.

[..]

I will accept the refund.
As for the apologies, thank you for your sincerity and all the help.

Is there any information that you need from me for the refund?

quote:

Op zaterdag 10 oktober 2015 04:18 schreef Allbuy het volgende:

[..]

Hi,

Have already passed your refund request to our accounting, usually it would be fulfilled within couple business days.

Thank you for your patience and support.

quote:

Op maandag 12 oktober 2015 09:35 schreef Brammetjuh94 het volgende:

[..]

Any update for me?

quote:

Op maandag 12 oktober 2015 11:31 schreef Allbuy het volgende:

[..]

Hi,
Have passed your question to our product manager and I would get back to you with the solution. One more question to be confirmed, so is the headphone is still working for you?
Thank you so much for your patience and support, and don't worry, we would take full responsibility.

quote:

Op zaterdag 10 oktober 2015 04:18 schreef Allbuy het volgende:

[..]

Hi,

Have already passed your refund request to our accounting, usually it would be fulfilled within couple business days.

Thank you for your patience and support.

quote:

Op woensdag 14 oktober 2015 16:16 schreef dodge_911 het volgende:

[..]

I received the refund this morning.
Thank you for all your help in this matter.

quote:

Op donderdag 22 oktober 2015 02:02 schreef exelletor het volgende:
Dear Allbuy,

When I can expect you to ship the resend for my order 20150730185624604 that was lost during transit? On the 30th of September you have filed a complaint to the postal company and now it has been days since you finally confirmed that the package is lost and I asked for a resend.

Cheers.

quote:

Op donderdag 22 oktober 2015 08:42 schreef Allbuy het volgende:
Hi,
I am so sorry for the lost and it must be some system error that your order missed to be resend.
Your order has been re-put into the resend list now, and it would be resent asap, and tracking number would be sent to your email inbox via system, please remember to check then.
Thank you so much for your understanding and patience.

Regards,

quote:

Op dinsdag 27 oktober 2015 17:01 schreef exelletor het volgende:

[..]

Hi Allbuy,

Thanks for your help, the same day that you replied, I was informed of a new order assigned to my name. A few days later, I got a shipping notification, but without a tracking code... Could you have a look whether there is a tracking code for 20151022095311806?

quote:

Op donderdag 5 november 2015 07:20 schreef RobertNL het volgende:
Hi Allbuy!

My order is: 20151104211323352
I did pay for the order but it says still unpaid in my account.

Could you look in to this?

Best regards,

Robert

quote:

Op donderdag 5 november 2015 07:54 schreef Allbuy het volgende:

[..]

Hi Robert,

Sorry for any inconvenience.
Could you please tell me the transaction ID so I could check?

Thanks,
Vivian

quote:

Op donderdag 5 november 2015 07:56 schreef RobertNL het volgende:

[..]

Hi,

I did send you a private message with the information.

quote:

Op donderdag 29 oktober 2015 03:02 schreef Allbuy het volgende:
Hi,

Sorry for any inconvenience.
The tracking number is SGKEN1590008513, it is sent via DHL eCommerce, tracking site: http://webtrack.dhlglobalmail.com/
Have a nice day;)

quote:

Op dinsdag 10 november 2015 00:41 schreef exelletor het volgende:

[..]

Hi Allbuy (once again),

Thank you for the resend, hopefully the parcel will arive soon this time.
Meanwhile, I got a problem with another order. I was waiting for weeks for the order 20151015073135888 to arrive. When it finally arrived, I noticed that I got only half of what I ordered. Also, when I check on Allbuy site, I can see that only half of the order was shipped. I understand the decision of your warehouse employees to save on the shipping costs (otherwise the package would be above 2KG), but I find it really VERY annoying that you didn't send the order in two separate packages and didn't even bother to inform me that you only shipped the half of what I ordered. Anyways, when I can expect you to ship the remaining 15 pieces?

quote:

Op dinsdag 10 november 2015 03:37 schreef Allbuy het volgende:

[..]

Hi,

Sorry for the inconvenience.

Our system would automatically send you emails when the package(s) is ready to dispatch with tracking number(s).

I tracked the two packages, they are dispatched at the same day and arrived at NL at the same day, and one of them got to you and the other may be delayed by some reasons. Because they are separated into two isolated package, actual shipment status diverse. I believe it would also get to you very soon, or you could consult your local post directly for help.
You could go to https://www.internationalparceltracking.com/#/search for the detailed tracking info.
Thanks and let me know if there is still problem.

quote:

Op dinsdag 10 november 2015 18:30 schreef exelletor het volgende:

[..]

Thank you, I was not infromed of the second shipment and didn't have the tracking number. The second parcel arrived today, problem solved.

quote:

Op donderdag 19 november 2015 12:22 schreef exelletor het volgende:
Okay, unfortunately, again problems with Allbuy. Order 20151111080152717 still shows as not shipped, while on the product pages everything was showing in stock and Albuy promises to ship within 7 days after ordering...

quote:

Op maandag 23 november 2015 00:33 schreef exelletor het volgende:

[..]

Got the shipping notification this weekend. Shame that it took so long.

quote:

Op maandag 23 november 2015 03:07 schreef Allbuy het volgende:
Hi, So sorry for the delay. It is accident the supplier offered the wrong color headphones for us, it took another day to prepare the package. We take average 1-3 days to ship the package, it is really a shameful accident for your order and please accept our deeply apology.

quote:

Op maandag 7 december 2015 00:59 schreef exelletor het volgende:

[..]

Hi Allbuy,

I got a letter from a postal company that I need to declare the value of the items included in one of the packages and pay the customs duty. Because you split the order, I don't know what exactly is inside the package RS305301703NL, can you tell me?
Thanks!