quote:
for context i'm indian, about as indian as you can get really.
there's a phenomenon called "jugaad" that's very prevalent in india. essentially it means making do with what you have, improving the functionality of whatever already exists without extra expenditure, or using existing resources in a clever or unconventional way. it initially came about because poverty was quite common, and resources and money were not nearly as prevalent as they are now, so people had to get creative with what they had, or already existing systems. people who grew up in that era of scarce resources developed a very survivalist mentality, sort of a "me first" attitude.
unfortunately, that mentality has stayed a part of the older generations who grew up in that era, and one of the not-so-positive modern forms of that mentality is "if it exists and we can find a way to use it, then what's wrong with that". the wheelchair access thing is a good example, they can't ask you questions and you don't have to walk around the airport yourself, all you need to do is pretend you have difficulty with walking for a few hours and you have someone to wheel you around. screw the person who actually needs a wheelchair, they'll figure it out for themselves.
another adjacent issue is because there are so many people in india, and so many people do this, it becomes very hard to point out that this is not the norm. i think the newer generations are learning not to do it, but there's still way too many people doing it to say "oh we don't really do this." it sucks, but its true, and the best we can do is just not do it ourselves and encourage people around us not to abuse those systems unless they actively need them.
also, i guarantee you, if they added barriers to those systems, like pre-booking a wheelchair online along with your ticket, or adding a cost to the wheelchair, the amount of people using it would drop.
edit to include an important point i forgot to add: a lot of indian senior citizens have kids who are settled abroad. when these parents, who are presumably not frequent travelers, make the trip to visit their kids, they cannot speak english very well and don't know their way around the terminal all that well, and may not be super familiar with the sequence of processes (check-in, immigration, security, and boarding gate), so getting a wheelchair, even if you can walk just fine, ensures you have a handler who can speak english (as well as your language presumably, they're trained to be able to communicate in different languages), knows which way to go, and what to do next. all they have to do is come along for the ride.
that's another form of jugaad, exploiting the wheelchair system because they genuinely need assistance, even though that's not exactly the right way of doing things. its not nearly as negative as the first scenario i mentioned, but it is still not the right thing to do. unfortunately, at their age, the mentality is "if it works why should i try something different"