we do not ship to Netherlands deel 2

Deeltje 1: we do not ship to Netherlands

Cindy has joined this session!
5:17:45 PM SystemSystem
Connected with Cindy
5:17:50 PM AgentCindy
Welcome to Live Help! How can I assist you today?
5:17:54 PM Customerspijkerbroek
hi Cindy
5:17:58 PM Customerspijkerbroek
do you ship to Holland?
5:19:04 PM AgentCindy
With much regret, we inform you that we no longer ship internationally. If you have an address within the 48 continental states of US to ship your order, please let us know. Please accept our sincerest apologies for this
5:19:34 PM AgentCindy
I remembered you were the one who just asked....
5:19:39 PM AgentCindy
we dont ship International
5:19:50 PM Customerspijkerbroek
I didn't ask anything before, this is my first time here?
5:20:04 PM AgentCindy
I see
5:20:19 PM AgentCindy
do you have relatives here or friends? we need a US physical address
5:20:33 PM Customerspijkerbroek
why don't you ship internationally?
5:21:24 PM AgentCindy
because we would want to minimize damage parts and also customs issues
5:21:51 PM Customerspijkerbroek
but surely the shipping company is insured for things like damage and customs shouldn't be much of a problem
5:22:01 PM Customerspijkerbroek
can't you make an exception?
5:22:24 PM AgentCindy
Im not sure sir but what i know we no longer ship International
5:22:47 PM Customerspijkerbroek
can't you ask your manager or someone who would know if an exception can be made?
5:22:59 PM AgentCindy
if you have relatives or friends here then it wouldnt be a problem
5:23:04 PM AgentCindy
no exception sir.
5:23:09 PM Customerspijkerbroek
why not?
5:23:14 PM AgentCindy
we simply dont ship International
5:23:46 PM Customerspijkerbroek
please ask your manager if an exception is possible
5:24:19 PM AgentCindy
Sir no exception . that question has been asked so many times before and no exception
5:24:53 PM Customerspijkerbroek
look Cindy, you cannot make that decision, you don't have the authority to do so
5:25:01 PM Customerspijkerbroek
I would like to speak to your manager please
5:25:02 PM AgentCindy
the only thing I can assist you is when you have relatives or friends here in the 48 continental state in the US
5:26:41 PM Customerspijkerbroek
I'm assuming you're off to fetch your manager
5:26:55 PM SystemSystem
Cheryl has joined this session!
5:27:09 PM Customerspijkerbroek
hi Cheryl
5:27:15 PM AgentCheryl
Hi Sir
5:27:20 PM AgentCheryl
This is Cheryl
5:27:25 PM AgentCheryl
Cindy's Supervisor
5:27:35 PM AgentCheryl
What seems to be the problem Sir?
5:27:55 PM Customerspijkerbroek
Cindy doesn't want to ship parts to Holland
5:28:20 PM AgentCheryl
I do apologize for that.
5:28:25 PM AgentCheryl
But she is correct
5:28:43 PM Customerspijkerbroek
but I thought you ship within the 48 continental states of the USA?
5:29:05 PM AgentCheryl
Yes we do
5:29:12 PM Customerspijkerbroek
so what is the problem?
5:29:15 PM AgentCheryl
But not outside of the US
5:29:32 PM Customerspijkerbroek
Cindy told me over and over again indeed
5:29:39 PM Customerspijkerbroek
but I want to have something shipped to Holland
5:30:20 PM AgentCheryl
I am very sorry, truly I am. We cannot make an exception
5:30:25 PM AgentCheryl
How about your local dealer Sir?
5:30:37 PM AgentCheryl
They might have the parts you need
5:30:38 PM Customerspijkerbroek
I do not understand you people... you make no sense at all
5:30:52 PM Customerspijkerbroek
you say you ship within the US, and I want to have something shipped to Holland
5:30:58 PM Customerspijkerbroek
I do not see the problem
5:31:22 PM AgentCheryl
What state in the US would that be Sir ?
5:31:29 PM AgentCheryl
Can I have the complete shipping address >
5:32:02 PM Customerspijkerbroek
Holland, Michigan of course.. or did you think I wanted to have something shipped to the country called the Netherlands and post this on fok?
5:32:58 PM AgentCheryl
Yes we do ship to Michigan . I am sorry we have mistaken if for Holland - the country
5:34:03 PM Customerspijkerbroek
well, since your customer service is so bad that they can't even distinguish Holland, MI and the Netherlands, I'll be ordering the parts at your competitor
5:34:09 PM Customerspijkerbroek
thank you for nothing
5:34:09 PM Customerspijkerbroek
bye