Status update
Asian Web Services May Take Weeks to Return to Normal (Update3)
By Tim Culpan and Andrea Tan
Dec. 28 (Bloomberg) -- Chunghwa Telecom Co. and Singapore Telecommunications Ltd. may need weeks to resume full Internet and phone services in Asia after earthquakes off Taiwan damaged undersea cables.
Chunghwa, Taiwan's biggest operator, restored partial services to the U.S., Canada and China by rerouting connections. Full access may take two to three weeks, said Leng Tai-feng, Chunghwa's vice president. KDDI Corp., Japan's second-biggest carrier, said repairs typically take ``several weeks to months.''
Companies from HSBC Holdings Plc to DHL Worldwide Express suffered the loss of online and phone services yesterday after a 7.1 magnitude quake and aftershocks struck southern Taiwan. Operators are using back-up systems to help alleviate the bottleneck as parts of Hong Kong, China, Singapore and India remain without Internet and phone access.
``We've just rented a cable ship to help locate and fix the broken undersea cables, and we don't know the extent of the damage at the moment.'' Leng said by telephone today. ``We will have a better idea of the damage when the cables are lifted from the sea.''
The damaged cables include the APCN2 and Sea-Me-We3 lines, Chunghwa said in a statement. Eight STM-1 cables from Okinawa off Japan and four STM-1 cables to Shanghai are acting as backup, Chunghwa said. The company may also use the ST-1 satellite.
First Priority
``Our first priority is to divert traffic. We're not aware of the severity of the damage to the cables,'' said StarHub Ltd. spokesman Eric Loh in Singapore. ``Our engineers have been working round the clock and are doing their best to rectify the matter as soon as possible.''
HSBC's direct-banking customers in Taiwan, who can only access their accounts online, by phone or at automated cash machines, are able to use all services today after connections were cut yesterday, spokeswoman Vinh Tran said. Taipei-based Chunghwa said almost no calls could be made to Southeast Asia.
``All of our connections including those for logistics are out,'' said Apheron Cheng, an information technology manager for DHL's freight forwarding unit in Taipei. ``We will do everything manually including using typewriters.''
Singapore Telecom, France Telecom SA and Pakistan Telecommunication Co. are in a group that own the Sea-Me-We3 cables linking Europe to Asia. Operators in the APCN2 cable network that connects Japan, Korea, China, Taiwan, Hong Kong, the Philippines, Malaysia and Singapore include China Unicom Ltd., StarHub, Telekom Malaysia Bhd. and Telstra Corp.
``We're working very closely with our submarine consortium members to restore services as soon as possible,'' Singapore Telecom spokesman Chia Boon Chong said by telephone.
Phone Calls
Nippon Yusen K.K., Japan's biggest shipping line, normally uses e-mail between its Tokyo headquarters and regional branch in South Korea to set shipping prices. Due to the Internet outages, the company has turned to faxes and phone calls, said spokesman Atsushi Matsumoto.
AT&T Inc., the biggest U.S. phone company, said in a statement today that it is experiencing Internet delays, most notably on traffic from Singapore to Tokyo and Hong Kong to Tokyo. Voice traffic from the U.S. to countries including Thailand, Malaysia, Vietnam, Philippines, Hong Kong, Taiwan and Brunei is also impacted, the San Antonio-based company said.
Both AT&T and Verizon Communications Inc., the second- biggest U.S. phone company, said they are working with partners to restore services. Some Verizon business clients may encounter disruptions, the New York-based company said in a statement.
Multiple Cables
Part of Asia Netcom Corp.'s 19,500-kilometer-long EAC fiber- optic cable was also damaged.
``There are multiple cables passing the vicinity of Taiwan that carry Asian Internet traffic to the U.S. via Japan,'' Wilfred Kwan, chief technology officer of Asia Netcom, said in a statement. ``A large portion of this traffic has been forced to take the southern path via Australia or westward via Europe, to arrive in the U.S.''
Asia had the slowest Web connection with response time at 494 milliseconds, more than double the average 200 milliseconds, according to the latest figures from Internet Traffic Report's site, which monitors the flow of global Internet data.
``Data is more difficult to restore because it is high speed,'' Chunghwa's Leng said. ``We will restore services to some of our enterprise customers'' first, she said. Chunghwa will outsource the repair of the damaged cables to Asia Netcom.
Companies typically use ships to locate and fix broken undersea cables. Engineers use special equipment to lift the cables to the surface, where they are repaired and then returned to the ocean floor, said Alan Mauldin, research director at Washington-based researcher TeleGeography Inc.
`Major' Quake
The main quake, classified as ``major,'' struck at 8:26 p.m. local time on Dec. 26, 10 kilometers (6 miles) under the seabed, the U.S. Geological Survey said on its Web site.
The tremors came on the second anniversary of the 2004 Asian tsunami, when a magnitude 9.1 earthquake off Sumatra unleashed waves that destroyed coastal villages from Indonesia to Sri Lanka, killing more than 220,000 people.
``I can't trade if I don't know the prices,'' said David Leong, who heads the Singapore trading desk at First State Investments, which manages $15 billion in equities in Asia and emerging markets. ``I've put in limit orders to try to minimize the damage, but even then you need to have the basic information.''
http://www.bloomberg.com/apps/news?pid=20601087&sid=a2sjmv6whYd4&refer=worldwidehttp://www.internettrafficreport.com/asia.htmAsia current index 41
Avg. Response Time: 497
Avg. Packet Loss: 39 %
Total Routers: 7
Network up: 71 %
[ Bericht 2% gewijzigd door dontcare op 28-12-2006 04:26:37 ]
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