[MMORPG] ROSE Online Part 18

quote:

let me give a more detailed explanation on what happened:

first, we get ddosed, the host notifies us and offers no help
I open a support ticket with the host to let them know I'm not enjoying the downtime and asking them what can be done about the attack (I already know, but you've got to act like you're stupid so they pay you any attention)

They say they've put the server behind a cisco guard firewall thingy, so I explain that's crappy and I want something permanent, and tell them I want to get a hardware firewall from them
After a few more tickets of them explaining how great their cisco firewalls are (even though they don't have them for rent or sale) they agree on renting me a lowly checkpoint firewall

Now more problems, servers are on different racks so they'll have to cross connect the firewall to another rack, that will mean an extra charge to me (and I wonder why, that's their problem if they can't just move my server)

So all in all, when I finally get to ordering and confirming my order, the server has been down for like a week (was it?)

Then they give me a 24-72 hour deadline that they fail to meet

conclusion:
we're paying around $660/month for the servers now, and we still can't get any decent customer service

PS: this is the best explanation I can give at my current state

quote:

Op zaterdag 14 oktober 2006 19:44 schreef ZigoSOS het volgende:
Voornamelijk allemaal slecht nieuws.

quote:

I'll just ask my bank to cancel that transaction if theplanet doesn't admit they are wrong

the monthly fee can't be refunded though, so if we were to change hosts, it would take like 20 days for the server to be in the new host (in the meantime we would host at theplanet, which would mean lots of downtime)