[Allbuy] Webcare

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Op zaterdag 12 september 2015 18:56 schreef _Sukkel het volgende:
Hi Allbuy,

A couple of weeks ago I contacted your costumer service because my Cheerson CX-10A was broken. Serena told me she would ask your warhouse staff to 'reship the defective item'. That's a great service! I received that message on 24 August. So far, I haven't received anything, neither the drone nor an email that the item was shipped. I tried contacting you by email twice, but I didn't receive a response. So I'm trying it this way. Can you please look into it? My order number is 20150731044102613 and my costumer service request is #13627.

Edit: Allbuy's costumers service contacted me, they're checking it with their warehouse staff

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Op maandag 14 september 2015 13:12 schreef rene90 het volgende:

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ik krijg net een berichtje van de dame van Allbuy die al in de metro zit dus niet meer hier kan reageren omdat ze mobiel geen VPN heeft.
Er is een nieuw exemplaar naar je onderweg, je hebt een DM met het tracking nummer.

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Op maandag 14 september 2015 18:18 schreef Allbuy het volgende:

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Thank you so much for the kind help. Rene,

For Sukkel, Thanks for your trust and your patience for allbuy.

First of all, we have to express our sincere apology of your replacement, it is a little late due to the mistake made by the staff in the warehouse. Now after double check with the staff, now your new replacement, new package with the new tracking number RX926145245DE. Now the new package with a brand new replacement is head to your destination. Hope you will receive it soon.

If you have any other question about allbuy, pls leave your msg here directly, we will always here to assist on you.

Regards.

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Op donderdag 17 september 2015 11:37 schreef eddepetfokt het volgende:
Hi dodge-911
Did allbuy already contact you? Seems webcare is slow.

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Actually the item is still working,right?

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Op donderdag 17 september 2015 12:34 schreef dodge_911 het volgende:

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I had already sent a message via the site and they replied they couldn't hear the noise in the video. Now they're giving me the usual runaround with messages back and forth.
Last message I received was :

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so you know what game they're trying to play.

Suffice to say I'm rather disappointed with the level of customer care at AllBuy right now.

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Op vrijdag 18 september 2015 09:15 schreef Allbuy het volgende:

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Hi eddepetfokt,

I am soooooooooo sorry for the delay!

The refund is already done, transaction ID 0H560823M5975424K

Take a check and let me know if there is still any problem.

Oh no~ it is a mistake cause by the stupid system, somehow it didn't update your order state into refund request. I have submitted the system bug and notice all the staff involved. Now that it is fixed and we believe the same issue would not happen again.

To show our sincere apology on this issue, apart from the full refund, we would arrange a reshipment for you as the compensation, is that OK?

Again, many apologies.

Best regards,

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Op vrijdag 18 september 2015 08:46 schreef Allbuy het volgende:

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Hi dodge_911,

First of all, please accept my sincere apology for my late reply. I am Vivian, the new webcare from allbuy, frankly it takes time for me to take over all jobs from the previous. BUT, I believe I would catch up and do better here. Thanks for your help @eddepetfokt @rene

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@dodge_911 I am so sorry for your order problem, I am afraid the speaker has been damaged by the rough shipman.

1. Kindly offer your order number with me
2. We could arrange reshipment for you asap, if you are still expecting the speaker
3. We are sincere, please accept our apology~~

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Op vrijdag 18 september 2015 10:22 schreef Allbuy het volgende:

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Hi dodge_911,

Thanks for your understanding.

Would arrange the reshipment asap, and get back to you with the tracking number when it is ready.

Thank you so much for your patience and understanding!