joepie, antwoord: dat is snel
Greetings,
Thank you for contacting Wimbledon Live Support!
I do see that you purchased a one day pass for 06-25-07 on 06-26-07 and have not viewed any content as of yet. With the one day pass that you have already purchased, you do have 14 days of unlimited access to the Video On Demand service. However, if you wish to view Live matches at any time during the tournament, here is what you would need to do.
Purchase another day pass for the day that you would like to view and then request a refund for the 06-25-07 day pass. At this time, we are unable to just transfer your day pass to another day. Purchasing a new day pass will also provide you with the 14 days of unlimited Video On Demand service.
I'm not authorized to issue you a refund. Please submit your request along with a copy of this transcript to support@mediazone.com and your request will be considered in the order that it is received. We strive to respond within 24 hours.
For further assistance please consider a one on one session with a support agent via our Live Chat Support Queue. Live Chat is accessible by clicking on the "Customer Service" link on the left side of the page followed by the "Live Help" link on the Customer Service Page. Live Chat is available 24 hours a day throughout the tournament.
If you reply to this email, please include the entire email history so that we can easily view our past discussions of your support issue.
Regards,
Wimbledon Live Support
wimbledonlivesupport@mediazone.com
JH