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De mail is van paylogic! Ik had kaartjes voor de eerste halve finale, direct via paylogic gekocht. Dit staat er in de mail (stuk met de link en persoonlijke code weggelaten):
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Dear Eurovision Song Contest fan,
As announced earlier, the Dutch authorities authorized an audience to be present at the Eurovision Song Contest 2021. Please read this email carefully.
As capacity is reduced because of COVID-19 measures, this sale doesn’t guarantee you tickets, but as a ticket buyer for the 2020 edition, you will get the first opportunity to buy tickets for the show you booked tickets for in 2020.
In this email you will find all information about how to buy your ticket(s) and which terms will apply for attending the event.
As Eurovision Song Contest is a FieldLab pilot event, specific terms will apply, please read them carefully before sales start, you can find them here.
Below you will find the most important terms:
You must get tested for COVID-19 in one of many Testen Voor Toegang pavilions across the country on the day of the event, maximum 24 hours before the end of the event. The result is securely stored in the government app CoronaCheck and must be shown upon entrance. Testing is free of charge.
The Dutch Government decided that during FieldLab events all people that are within a so-called risk-group are unfortunately not able to visit the event (for example over 70 years old). Please find here the info about risk groups.
Via the app, you will be asked to arrive according to time slots.
You must wear a face-mask at all times except when seated, or while eating/drinking.
When you’re from abroad, please be advised about the COVID-19 regulations and traveling to the Netherlands before you buy your ticket(s). Information can be found here.
Waiting queue
Buyers who open the link to the order page on 8 May before 12:00 CEST will be allocated a random spot in the waiting queue by the system. There is no queue number seen on your screen, the system will automatically place you in the queue. Visitors who open the link after 12:00 CEST will join at the end of the queue. Visiting the website, the day before sales start doesn’t give you any guarantee to get to first place in the queue.
You are advised not to refresh the ticket page or you will lose your position and be placed at the back of the queue.
Personalization
Did you manage to buy ticket(s)? Please be aware that you personalize your ticket(s) before 10 May 17.00 hours (CEST). If you do not personalize your ticket(s) on time, your tickets will be canceled and refunded.
If you have any questions about sales or the terms, please check out the FAQ here.
Best Regards,
On behalf of the Eurovision Song Contest 2021 team
Paylogic Customer Service
Je hebt dus 2 dagen om de tickets te personaliseren