quote:
Dear Customer,
Thank you for your recent email.
We are sorry to hear about the issues you are experiencing with your PlayStation 4 automatically ejecting your discs.
There is two possible solutions for this issue.
Please check that the plastic foot at the front of the console is not touching the eject button, this could slide forward with use over time.
To do this turn off your PS4 and remove any cables or accessories attached. Turn the PS4 over and locate the rubber foot at the front,
there should be a small gap between the eject button mechanism and the rubber foot. If there is not, gently push the rubber foot back with a small flat head screw driver.
Once this has been done reconnect all cables and accessories and start your PS4 as normal.
If your PS4 continues to eject disks randomly there is a manual eject screw that you will need to use a screw driver to tighten to stop this from happening.
Step 1: Remove the glossy section of the cover
Turn off the PS4.
Unplug the power, HDMI, and any other cables from the back of your PS4 system.
On a clean, flat, surface place the PS4 in front of you so the front of the system is on the left. (The PS logo on the top of the PS4 should be right side up.)
Place you palms on the glossy panel and let your fingers rest on the far side of the console.
Apply moderate, even pressure near the seam with your palms, and using your fingers as leverage, slide the glossy panel away from you.
A click will be heard, and the panel will move about 1/4". Lift the panel off starting from the left side.
Step 2: Locate the manual eject screw & turn clockwise
With the glossy panel removed, you will see two sets of vents lining the outer left edge. Follow the slot from the front locate the first "single" slot (it's the slot not grouped with any other slots) in the vent.
Shine a light down through this slot to locate the manual eject screw
Slide the small screw driver into the vent slot and turn the screw clockwise. This may take 3-6 rotations of the screw. Very little effort is required to turn the screw.
Step 3: Put everything back together
Replace the glossy panel. Place it over the exposed section of the PS4, about 1/4 of inch away from the seam. Then, slide the panel towards seam until it clicks into place.
Connect the HDMI, power, and any other cables that were disconnected in Step 1.
Power on the PS4 to make sure everything is functioning properly.
Please don't hesitate to contact us directly should this fail to resolve the issue.
Regards,
PlayStation Support Centre
Ik zie steeds meer meldingen van het probleem dat de PS4 disks uitwerpt out of the blue (opeens). Dit gebeurt onder het spelen van een spel of terwijl ie gewoon helemaal uit staat.
Sony komt met diverse oplossingen die tijdelijk of helemaal niet het probleem oplost.
Ik heb het probleem al maanden waaronder ik diverse oplossingen heb uitgevoerd.
(*) rubbervoetje weghalen bij eject knop
(*) ps4 verticaal neerzetten
(*) database reconstrueren in safemode
(*) systeem software opnieuw geinitialiseerd
(*) systeem software geupdate
(*) fabrieks herstel
Al deze oplossingen werkte niet.
Heeft iemand hetzelfde probleem ondervonden? Wat is er toen gebeurd? Is het daarna nog eens voorgekomen?
[ Bericht 23% gewijzigd door ManianMan op 08-10-2014 22:40:55 ]